Innkeepers Collection Room Attendant

The Toby Carvery; Exeter; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A local hospitality venue in Exeter is seeking dedicated Room Attendants to ensure a warm and welcoming environment for guests. You will be responsible for maintaining high cleanliness standards in guest areas and engaging with visitors to enhance their experience. The role requires a passion for service, attention to detail, and the ability to thrive under pressure. Competitive perks include flexible shifts, dining discounts, and a supportive team culture.

Benefits

Flexible shifts

33% discount across all brands

Financial toolkit (Wagestream)

Paid holiday (28 days)

High-street shopping discounts

Free shares

Qualifications

• Great eye for detail and ability to ensure cleanliness and safety standards.
• Ability to engage guests in conversation and handle guest experience feedback.

Responsibilities

• Ensure guests feel welcomed and their experience is enjoyable.
• Clean and present bedrooms, bathrooms, and public areas to a high standard.
• Follow set up and close down procedures to maintain safety and cleanliness.

Skills

Passionate about great service

Attention to detail

Ability to work calmly under pressure

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a comfortable and welcoming environment, then this is the job for you.

WHAT YOU’LL DO IN THIS ROLE:

• Ensure our guests want to revisit us and recommend us to their friends and family so you’ll work with the team to ensure a warm, friendly and genuine welcome or farewell.
• Take PRIDE to ensure that each and every one of our guests is enjoying their stay by engaging them in appropriate conversation and talking to them about our guest experience survey.
• You’ll be responsible for cleaning and presenting our bedrooms, bathrooms and public areas perfectly – to the Innkeepers Lodge brand standard.
• You’ll ensure the highest standards of cleanliness and safety by following set up and close down procedures at all times.

WHAT WE LOOK FOR IN OUR ROOM ATTENDANTS:

• Passionate about great service
• Taking PRIDE in maintaining highest standards of cleanliness and safety
• Great eye for detail
• Ability to work calmly under pressure
• Whatever your level of experience, we'll give you all the training you need.

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

#IKC