Innkeepers Collection Housekeeper

The Red Lion, Handcross; Metropolitan Borough of Solihull; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading hospitality business in Solihull is seeking a dedicated Room Attendant to enhance guest experiences. Responsibilities include ensuring impeccable cleanliness in guest rooms and common areas while delivering a friendly and welcoming service. Ideal candidates have a passion for service and a keen eye for detail. The role offers flexible shifts, a 33% discount across brands, a pension plan, and various employee benefits including training and development opportunities.

Benefits

Flexible shifts

33% dining discount

Financial toolkit (Wagestream)

Team socials

28 days paid holiday

Qualifications

• No prior experience required; training will be provided.
• Must be enthusiastic and able to work in a team.

Responsibilities

• Ensure guests receive a warm, friendly welcome.
• Engage with guests to enhance their experience.
• Maintain cleanliness of bedrooms and public areas.
• Follow safety and hygiene procedures at all times.

Skills

Passionate about great service

Great eye for detail

Ability to work calmly under pressure

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a comfortable and welcoming environment, then this is the job for you.

WHAT YOU’LL DO IN THIS ROLE:

• Ensure our guests want to revisit us and recommend us to their friends and family so you’ll work with the team to ensure a warm, friendly and genuine welcome or farewell.
• Take PRIDE to ensure that each and every one of our guests is enjoying their stay by engaging them in appropriate conversation and talking to them about our guest experience survey.
• You’ll be responsible for cleaning and presenting our bedrooms, bathrooms and public areas perfectly – to the Innkeepers Lodge brand standard.
• You’ll ensure the highest standards of cleanliness and safety by following set up and close down procedures at all times.

WHAT WE LOOK FOR IN OUR ROOM ATTENDANTS:

• Passionate about great service
• Taking PRIDE in maintaining highest standards of cleanliness and safety
• Great eye for detail
• Ability to work calmly under pressure
• Whatever your level of experience, we'll give you all the training you need.

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.

#IKC