Reservationist

Castlebridge Hospitality; Chester; On-site; GBP 24,000 - GBP 29,000; Full time

Job summary

A boutique hotel in Chester is seeking a Reservationist for a fixed-term maternity cover. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and booking assistance. Applicants should be IT savvy, possess excellent communication skills, and have a passion for exceeding guest expectations. Competitive perks include discounted rates, dining discounts, and flexible shift patterns.

Benefits

Heavily discounted Staff Room Rates

50% off dining in Restaurants

Fully funded Apprenticeship programme

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Flexible shift patterns

Monthly colleague recognition

Wagestream financial wellbeing platform

Employee Assistance Programme

Qualifications

• Experienced in a customer-facing role, preferably as a Reservationist.
• Confident using various IT systems such as Microsoft Office, Opera, and Concerto.
• Outgoing personality with a flexible working approach.

Responsibilities

• Serve as the first point of contact for guests over the phone.
• Provide excellent customer service and address booking queries.
• Support the Front of House team when needed.

Skills

Exceptional communication skills

IT savvy with Microsoft Office

Customer service orientation

Attention to detail

Tools

Opera

Concerto

Job description

Reservationist- Fixed Term -Maternity cover

£29000.00 per annum

At our Hotel Indigo Chester, the neighbourhood is truly a place like no other. Each new chapter in this neighbourhood’s epic history has brought with it architectural traditions, and every Tudor building, half-timbered house and medieval construction in this beautiful place tells its own story. The city celebrates and commemorates these tales, bringing them to life for residents and visitors through popular parades, festivals and cultural events. Indeed, Chester is a cultural hub, a town that sparks and celebrates all forms of creativity.

From the 2000-year-old defensive walls that encircle the bewitching City of Chester to the vibrant arts scene and countless Bars, Restaurants and Nightclubs, this neighbourhood is positively buzzing. Enriched with local history our boutique hotel is a great base to explore this wonderful city.

Home to The Forge, our Restaurant with a traditional approach to contemporary British cooking. Our menu is a celebration of our passion for wild food. Marrying the refinement of century old techniques with the very best local ingredients, The Forge brings to life the flavours, textures and aromas of the lands that surround us.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

Are you out-going, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.

The Role

We have a fantastic opportunity for a Reservationist to join the team. You are often the first person our guests speak to on the phone so it will be your responsibility to set the tone and make a great first impression. You’ll exceed their expectations, providing them with an excellent guest experience right from the start. You’ll usually be found in the Front Office taking calls or responding to booking queries of guests or clients. You’ll need to be IT savvy and be comfortable in an office environment. Much of your role will be autonomous so you’ll be confident working alone, but you will still need to be able to work as part of a team, supporting the rest of the Front of House team when needed. In a customer focused role you’ll have a passion for customer service and ensuring you offer the best possible deals and packages for our guests. Fixed Term -Maternity cover

The Ideal Candidate

We’re looking for an experienced Reservationist who has a passion for exceeding guest expectations. You’ll be confident and competent using IT systems such as Microsoft Office, Opera, Concerto etc. You will need to demonstrate exceptional communication skills, both face-to-face and via phone/email, ensuring all queries are dealt with in a prompt, friendly and professional manner. It’s important that you have an outgoing personality, a flexible approach to working and a strong attention to detail.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.