Strategic Client Account Manager

Allports Group; Fradley; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A customer-focused rental company in Fradley is seeking a Customer Account Manager to enhance customer experiences and ensure service excellence. In this role, you will foster strong relationships with customers and collaborate with various internal teams. The ideal candidate will have a strong background in customer service, coupled with excellent communication skills and a proactive approach. This position offers competitive remuneration and opportunities for further career development.

Benefits

Competitive salary linked to experience

28 days holiday plus option to buy additional days

Training and development opportunities

Birthday and Christmas gift vouchers

Charity events throughout the year

Qualifications

• Ideally have experience in a B2B environment.
• Strong communication skills are essential.
• Must possess a full UK driving licence and be willing to travel.

Responsibilities

• Build strong relationships and support customers throughout their journey.
• Collaborate with internal teams to ensure customer satisfaction.
• Monitor customer feedback to improve services and processes.

Skills

Customer service experience

Confident communication skills

Organised and detail-focused

Proactive mindset

Team spirit

Job description

A customer-focused rental company in Fradley is seeking a Customer Account Manager to enhance customer experiences and ensure service excellence. In this role, you will foster strong relationships with customers and collaborate with various internal teams. The ideal candidate will have a strong background in customer service, coupled with excellent communication skills and a proactive approach. This position offers competitive remuneration and opportunities for further career development.