Application Support Consultant ERP

Northern Ireland Water Limited; Belfast; Hybrid; GBP 100,000 - GBP 125,000; Full time

Job summary

A leading water utility provider is seeking an Application Support Consultant for their expanding customer support team. This role emphasizes problem-solving and supporting users across various ERP platforms. Applicants should have a degree in Computer Science or Business, along with experience in relevant systems. They offer a competitive salary depending on experience and the opportunity to work in a supportive environment with flexible remote options. Full-time, permanent contracts are available.

Benefits

Competitive salary

Comprehensive benefits package

Supportive work environment

Qualifications

• Experience with ERP, accounting, or business management systems.
• Strong analytical and problem-solving skills.
• Confident communicator with a customer-first mindset.

Responsibilities

• Respond to customer technical and operational queries.
• Investigate, troubleshoot, and resolve application issues.
• Log, document, and track issues through to resolution.
• Support users across accounting, ERP, and wider business modules.
• Work closely with internal teams to deliver effective solutions.

Skills

Problem-solving

Customer communication

Analytical skills

Data management

Education

Degree in Computer Science, Business or relevant area

Tools

SQL

ERP systems

Job description

MCS Group is proud to be supporting a global Irish success story in their search to hire an Application Support Consultant to join a growing customer support function.

This role suits someone who enjoys problem-solving, working with technology, and supporting customers across core business systems. You'll be handling technical and operational queries, troubleshooting issues, and helping users get the most from their ERP platforms.

(Hybrid/Remote from Ireland)

Responsibilities

• Respond to customer technical and operational queries
• Investigate, troubleshoot, and resolve application issues
• Log, document, and track issues through to resolution
• Support users across accounting, ERP, and wider business modules
• Work closely with internal teams to deliver effective solutions
• Help improve the overall customer support experience

What we’re looking for

• Experience with ERP, accounting, or business management systems
• Degree in Computer Science, Business or other relevant area
• Strong analytical and problem-solving skills
• Confident communicator with a customer-first mindset
• Comfortable working with data, reports, and business processes
• Any exposure to SQL, integrations, APIs, or business software is an advantage

Why join?

This is a chance to work in a supportive environment where your input is valued. You'll be encouraged to explore new technologies, take ownership of your work, and be part of a team that delivers real impact.

Competitive salary DOE and comprehensive benefits package.

Open to fully remote, permanent contracts should the right candidate be further afield in Ireland!

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Calum Omand Specialist Recruitment Consultant at MCS Group on 015259641

We are committed to providing reasonable accommodation to individuals with disabilities throughout the recruitment process. Please let us know if you require any adjustments.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles www.mcsgroup.jobs