Customer Support Specialist

Zensora; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading service provider is hiring a Customer Support Specialist to deliver world-class support to partners and customers in London. Responsibilities include handling client inquiries, resolving issues, and ensuring satisfaction through effective logistics and supply chain support. Ideal candidates should have a bachelor's degree in a relevant field and over 2 years of B2B experience. The role offers comprehensive health and dental benefits, alongside travel incentives and training opportunities.

Benefits

Comprehensive health and dental

Travel incentives/training

Qualifications

• Minimum 2 years experience in B2B customer service.
• Strong communication skills in English, both spoken and written.
• Bachelor's degree in business, supply chain or a related field.

Responsibilities

• Respond to calls, tickets and client emails.
• Coordinate with logistics/ops teams for problem solving.
• Document and follow up on customer issues.
• Manage support SLAs / KPIs.
• Drive customer feedback and improvement.
• Prepare client reports and presentations.

Skills

B2B customer service

Strong English spoken/written

Education

Bachelor’s in business, supply chain, or service discipline

Tools

Software/CRM support tools

Job description

Deliver world-class client support to ZENSORA partners and customers.

Job Description

The Customer Support Specialist ensures prompt resolution of UK/EU client needs, provides logistics and supply chain support, and elevates satisfaction for B2B partners as part of ZENSORA’s London team.

Key Responsibilities

• Respond to calls, tickets and client emails
• Coordinate with logistics/ops teams for problem solving
• Document and follow up on customer issues
• Manage support SLAs / KPIs
• Drive customer feedback and improvement
• Prepare client reports and presentations

Requirements

• Bachelor’s in business, supply chain, or service discipline
• 2+ years B2B customer service
• Strong English spoken/written

Preferred Qualifications

• Software/CRM support tools experience
• Location: London HQ
• Department: Customer Support
• Type: Full-time
• Comprehensive health and dental
• Travel incentives/training

How to Apply

Please email your CV and cover letter to [e-mail] quoting the job title in the subject. For more info, email the address above.

ZENSORA is an equal opportunity employer. All applications are treated in confidence.