Hall Manager

Embassy Summer; Remote; GBP 80,000 - GBP 100,000; Full time

Job summary

A summer programme organization is seeking a Hall Manager to oversee students' welfare and manage accommodation in the UK. The role involves ensuring safety standards, handling complaints, and maintaining records. Candidates should have A-levels, strong organisational skills, and experience in administration or logistics. This position includes a residential working week, starting pay of £778.57 gross weekly, and free accommodation. Ideal for those passionate about working with youth in an immersive learning environment.

Benefits

Free full board residential accommodation

Designated company uniform

Qualifications

• Experience in organisation and administration roles.
• Ability to work under pressure and meet deadlines.
• Experience with students or children preferred.

Responsibilities

• Manage accommodation and welfare of students.
• Ensure health and safety standards are met.
• Handle student complaints and issues.

Skills

Organisation

Problem-solving

Multitasking

Attention to detail

Interpersonal skills

Logistics

Education

A-level or equivalent

Valid First Aid Certificate

Safeguarding Level 1 and 2

Tools

MS Office

Excel

Job description

Join our winning team of global superstars in summer 2026

Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, Malta, Spain, South Africa & UAE. Students learn English or Spanish whilst immersing themselves in the local culture and surroundings. Our programmes are a combination of language classes, exciting excursions and fun-filled sporting, creative and social activities.

From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved into a globally recognised and trusted brand. Our vision is to help our students succeed in a global community. We love bringing our young learners from around the world together through a common language and building global connections.

Position Summary

The Hall Manager is responsible for the efficient management of all facets of accommodation in the centre; this includes allocation (to regulatory standards of Welfare), damage inspections/reporting and accurate record keeping of occupants.

Key Responsibilities

• Promote and safeguard the welfare of students for whom you are responsible and with whom you come into contact.
• Maximise student and group leader satisfaction by ensuring their experience meets or exceeds expectations.
• Ensure the centre operates to the highest standards of Health & Safety, safeguarding and HR practices.
• Meet and greet students upon arrival and show them to their accommodation.
• Provide site tours and orientation for new staff and students.
• Create welcome packs for groups.
• Establish a rota to ensure students are in their rooms and lights are out by 23:30.
• Maintain ultimate responsibility for Hall safety and welfare duties.
• Carry out 24‑hour duty on a rota basis with other managers.
• Handle complaints or problems relating to accommodation.
• Maintain and submit weekly records of room allocations.
• Sell travel cards to clients and keep records of all income (UCL only).
• Update notice boards in the Halls and take them down at the end of summer.
• Report any maintenance issues to college staff.
• Ensure damages are kept to a minimum and follow procedures for damage that has occurred.
• Ensure cleanliness standards are maintained and report complaints to the Centre Manager.
• Maintain an excellent working relationship with the university representative.
• Collect damage deposits on student arrivals.
• Carry out residential supervision duties, including meal and bedtime supervision.
• Assist with lost keys and help students access rooms.

Please note that specific duties may vary with the needs of each Centre and may extend beyond those listed.

Qualifications & Training

• A‑level or equivalent (Essential).
• Valid First Aid Certificate (Desirable).
• Safeguarding Level 1 and 2 (Desirable).

Essential Criteria

• Office/administration experience.
• Experience in a role involving organisation, logistics or travel.
• Ability to deal with complexity and resolve problems.
• Ability to work under pressure, multitask, prioritise tasks and meet tight deadlines.
• High IT competency: Outlook & MS Office (specifically Excel).
• Excellent organisational and planning skills.

Desirable Criteria

• Experience working with juniors.
• Excellent organisational and planning skills.
• Ability to deal with and resolve complex problems.
• Excellent understanding of Excel.
• Ability to work under pressure and meet tight deadlines.

Personal Attributes

• Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people.
• Demonstrates emotional resilience when working with challenging behaviours.
• Demonstrates a positive attitude toward the use of authority and maintaining discipline.
• Exhibits an exceptional level of attention to detail.

Working Week

• 6 days out of 7 (1 day off per week).
• All management roles are residential.

Remuneration

Gross weekly pay: From £778.57

(Basic weekly pay: £694.72 + holiday pay: £83.85)

Accommodation & Uniform

Free full board residential accommodation included.

All staff must wear the designated company uniform on duty, ensuring it is clean, presentable and complies with the dress code.

Disclosure and Barring Service

If you do not possess a valid Enhanced DBS, we will apply for one on your behalf prior to commencement of employment.

Equality and Diversity

Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of background and circumstances, and we apply the same standards to the staff we employ.