Welfare Manager

Embassy Summer; Remote; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading summer camp organization in Hastings seeks a Welfare Manager to lead student welfare and safeguarding. The role requires managing the well-being of students and staff, ensuring compliance with safety guidelines and documentation. Candidates should have a degree or equivalent, a First Aid Certificate, and experience working with juniors. Strong communication and organizational skills are essential. This position offers a residential role with a gross weekly salary starting from £836.85 and includes free accommodation.

Benefits

Free full board residential accommodation

Uniform provided

Health and safety training

Qualifications

• Degree level or working towards equivalent.
• Experience working with juniors is required.
• High degree of IT competency is essential.

Responsibilities

• Lead welfare and safeguarding for students and staff.
• Ensure compliance with health and safety guidelines.
• Assist students with dietary and medical needs.

Skills

Excellent customer facing skills

Excellent communication skills

Organisational skills

Ability to lead a team

Problem-solving

Education

Degree level or equivalent

Valid First Aid Certificate

Safeguarding Level 1 and 2

Tools

Microsoft Excel

Microsoft Outlook

Job description

Overview

Join our winning team of global superstars in summer 2026

Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, Malta, Spain, South Africa & UAE. Students learn English or Spanish whilst immersing themselves in the local culture and surroundings. Our programmes are a combination of language classes, exciting excursions and fun-filled sporting, creative and social activities.

From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved into a globally recognised and trusted brand. Our vision is to help our students succeed in a global community. We love bringing our young learners from around the world together through a common language and building global connections.

Position Summary

The Welfare Manager leads the Welfare and Safeguarding within centre to create a safe and healthy environment for students, Group leaders and staff and is the main contact for Welfare, Safeguarding, and administration in centre. In some centres, they oversee the rooming allocation of clients and staff according to regulatory guidelines and best practice, which could include accreditation compliance, damage checks, and relations with all stakeholders.

Key Responsibilities

• Promoting and safeguarding the welfare of all students, Group leaders and staff in centre.
• Responsible for checking original staff documentation and completing the Single Central Register with support from the Centre Manager.
• Maximise student and Group leader satisfaction by ensuring their experience meets or exceeds their expectations.
• Ensure correct implementation of all weekly check lists are in place and that all subsequent follow-ups are completed in a timely manner.
• Responsible for ensuring meal provision numbers are accurate and in agreement with Head Office.
• Taking appropriate action under guidance from the Centre Manager, Head Office and/or professional bodies where issues of health, safety or welfare arise.

Specific duties

• To train the centre team in Welfare and Safeguarding procedures.
• To assist with any relevant centre administration and cover the Centre Manager in their absence.
• To be approachable and provide an environment where students, Group Leaders and staff can disconnect any concerns in confidence throughout their stay.
• Responsible for creating guardian groups and assigning guardians and ensuring appropriate training and documentation is recorded.
• Ensure all students' dietary, medical, and additional needs are reviewed and relevant stakeholders informed.
• To assist with all student arrivals and departures.
• To liaise with the transport team regarding all student arrivals and departures.
• To review the weekly rooming allocation with the Hall Manager.
• To carry out centre duties to meet the operational needs of the centre, including emergency phone cover on a rota basis.
• Ensuring all relevant documentation is up-to-date, accurate and available as required.
• To create a positive, inclusive and safe workplace environment.

Organisational Compliance

The job holder will be expected to operate in accordance with the company’s Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.

Employees are required to cooperate fully with all arrangements in place related to Health and Safety which include implementation and compliance with control measures resultant from risk assessments and engagement with, and completion of, any relevant Health and Safety training.

Education and Qualifications

• Education: Degree level or equivalent or working towards
• Additional qualifications: Valid First Aid Certificate
• Safeguarding Level 1 and 2

Experience

• Experience working with juniors
• Experience in a role involving organisation or hospitality
• A high degree of IT competency – Outlook & MS Office (specifically Excel)

Experience Desired

• Experience working with under 18s
• Management experience

Personal Attributes

• Excellent customer facing skills
• Excellent communication and interpersonal skills
• Excellent organisational and planning skills
• Ability to lead and inspire a team
• Ability to deal and resolve complex problems and issues
• Ability to work under pressure and meet tight deadlines
• Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people
• Demonstrates emotional resilience in working with challenging behaviours
• Demonstrates a positive attitude to the use of authority and maintaining discipline
• Demonstrates an exceptional level of attention to detail

Working Week

• 6 days out of 7 (1 day off per week)
• All management roles are residential

Remuneration

Gross weekly rate: From £836.85

FREE Full board residential accommodation included

Staff and Compliance

Staff uniform: All staff are required to wear the designated company uniform while on duty. Employees must ensure that the uniform is worn properly, maintained in a clean and presentable condition, and always adheres to the company’s dress code standards.

Disclosure and Barring Service: If you do not have an Enhanced Disclosure and Barring certificate and are not registered on the DBS update service, we will need to apply for a new Enhanced DBS for you. Please confirm this at the time of application.

Equality and Diversity

Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.