Guest Service Assistant - Front of House with Perks

Peoplebank; Ludlow; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A hospitality organization in Ludlow seeks a Guest Service Assistant - Front of House. This role involves welcoming guests and ensuring their stay is enjoyable by managing check-ins and inquiries. Ideal candidates have reception experience and strong customer service skills. Opportunities for development in Front Office and Food & Beverage are available. A great chance to advance your career while providing exceptional service in a historic setting.

Benefits

50% off Food & Beverage in hotels

Meals on duty provided

Employee Assistance Programme

Access to Hospitality Rewards

Qualifications

• Experience of working on Reception.
• Strong IT and telephone skills.
• Previous experience in a hotel or customer-facing role.
• Evidential strong problem-solving skills and attention to detail.

Responsibilities

• Deliver a warm welcome and exceptional service throughout guests' stay.
• Handle check-ins, check-outs, reservations, and guest inquiries.
• Ensure a smooth and enjoyable experience for guests.

Skills

Problem-solving skills

Communication

IT skills

Attention to detail

Job description

A hospitality organization in Ludlow seeks a Guest Service Assistant - Front of House. This role involves welcoming guests and ensuring their stay is enjoyable by managing check-ins and inquiries. Ideal candidates have reception experience and strong customer service skills. Opportunities for development in Front Office and Food & Beverage are available. A great chance to advance your career while providing exceptional service in a historic setting.