Team Leader

Avanti West Coast; Glasgow; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A major transportation provider in the UK is seeking a Team Leader to enhance customer service and safety standards at their Glasgow station. This role requires a committed individual to support the Station Manager, ensuring efficient operations and excellent service delivery. You will monitor safety procedures, coordinate customer service during disruptions, and assist in training for safe train despatch. Join a dynamic team dedicated to making a difference in transport services, with benefits including free travel and a pension plan.

Benefits

Final salary pension

Free travel on Avanti West Coast

Privilege Travel card

30 days holiday rising to 37

10 free journeys on other operators

Qualifications

• Passion for delivering excellent customer service with integrity.
• Commitment to high safety and customer service standards.
• Strong coordination and management skills.

Responsibilities

• Monitor station platform procedures and conduct safety checks.
• Coordinate customer service activities during disruptions.
• Support the Station Manager with HR and operations.
• Assist with safe train despatch to prevent delays.

Skills

Customer service

Safety management

Coordination skills

Job description

Overview

Our Stations team at Glasgoware recruiting for the Team Leader - Multifunctional - GPR- Talent Bank

At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast.

Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others? Are you ready to step into a dynamic leadership role where safety and exceptional customer service are your top priorities?

We’re looking for a COMMITTED individual to work alongside the station Manager to support the smooth operation of the station by setting new standards for customer experience and operational excellence across our network to the communities we serve.

With over 500,000 customers traveling weekly, no two days are the same! You’ll play a vital role in ensuring a safe and effective workplace for both staff and customers. Expect shift work, some weekends, and close collaboration with your team and the station manager.

This is a highly exciting role with extra responsibility. This is your chance to deliver outstanding service.

As a Team Leader you will:

• Ensure Safety and Efficiency: Monitor station platform procedures and conduct safety/security checks, inspections, and audits to maintain a secure environment.
• Deliver Outstanding Customer Service: Coordinate all customer service activities, especially during disruptions, to meet company specifications and passenger charter requirements.
• Support the Station Manager: Manage day-to-day human resource issues, contractors, and premises, ensuring all work is carried out to specified standards.
• Train Despatch: Assist with the correct and safe method of train despatch, preventing avoidable delays.

We’re looking for someone committed to high safety and customer service standards, with strong coordination and management skills, and the ability to work closely with others and support the team effectively.

In this role you can bring yourAUTHENTIC self. We want you to be you!

Take a look at the full Role Profile here

If this opportunity excites you then we want to hear from you! Apply now to join our team and make a difference at Avanti West Coast.

Please note this is a safety critical position and you will need to pass a safety critical medical if successful with your application. Training will be provided.

As well as working with a fantastic team you will also receive:

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

We reserve the right to withdraw this advert at any time due to high volumes of applications.

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values

Passionate-We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed- We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity- We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious- We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic- We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.

We reserve the right to withdraw this advert at any time due to high volumes of applications.