Customer Service Agent - 12‑Month Maternity Cover

Northgate Vehicle Hire Limited; Kidderminster; On-site; GBP 27,000 - GBP 32,000; Full time

Job summary

A leading vehicle hire agency in Kidderminster seeks a Customer Service Agent for a 12-month maternity cover role. The position involves engaging with customers, managing rentals and accounts, and overseeing vehicle movements. Candidates should possess strong customer service skills, administration experience, and a Full UK or EU Driving Licence. The role provides an attractive salary of £27,745 plus a quarterly bonus, with comprehensive benefits including annual leave and well-being services.

Benefits

Quarterly bonus scheme

24 days annual leave, rising to 26 days

Life assurance

Well-being services

Vehicle-leasing schemes

Pension and share scheme

Benefits App with discounts

Financial Wellbeing app

Qualifications

• No previous industry or vehicle rental experience required.
• Ability to manage multiple tasks effectively.
• Proven customer service experience essential.

Responsibilities

• Serve as the first point of contact for customers.
• Manage customer rental queries and account administration.
• Oversee daily vehicle movements in and out of the branch.

Skills

Customer service know-how

Administration skills

Calm attitude

Task management

Education

Full UK or EU Driving Licence

Job description

A leading vehicle hire agency in Kidderminster seeks a Customer Service Agent for a 12-month maternity cover role. The position involves engaging with customers, managing rentals and accounts, and overseeing vehicle movements. Candidates should possess strong customer service skills, administration experience, and a Full UK or EU Driving Licence. The role provides an attractive salary of £27,745 plus a quarterly bonus, with comprehensive benefits including annual leave and well-being services.