Customer Service Agent

Northgate Vehicle Hire Limited; Kidderminster; On-site; GBP 27,000 - GBP 32,000; Full time

Job summary

A leading vehicle hire agency in Kidderminster seeks a Customer Service Agent for a 12-month maternity cover role. The position involves engaging with customers, managing rentals and accounts, and overseeing vehicle movements. Candidates should possess strong customer service skills, administration experience, and a Full UK or EU Driving Licence. The role provides an attractive salary of £27,745 plus a quarterly bonus, with comprehensive benefits including annual leave and well-being services.

Benefits

Quarterly bonus scheme

24 days annual leave, rising to 26 days

Life assurance

Well-being services

Vehicle-leasing schemes

Pension and share scheme

Benefits App with discounts

Financial Wellbeing app

Qualifications

• No previous industry or vehicle rental experience required.
• Ability to manage multiple tasks effectively.
• Proven customer service experience essential.

Responsibilities

• Serve as the first point of contact for customers.
• Manage customer rental queries and account administration.
• Oversee daily vehicle movements in and out of the branch.

Skills

Customer service know-how

Administration skills

Calm attitude

Task management

Education

Full UK or EU Driving Licence

Job description

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Customer Service Agent - Maternity Cover

Reference: JAN20262433

Expiry date: 08:54, Tue, 3rd Feb 2026

Location: Kidderminster

Benefits: A superb range of exclusive, colleague only benefits and discounts

Duration: 12 Months

Customer Service Agent - 12 Months Fixed Term Contract to cover maternity

Salary: £27,745 + bonus up to £1,387 pa
Weekly Hours: 42.5 hours / week

We’re here to keep people moving, that’s what we do.

As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers' doors – expertly making sure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent at Auxillis

An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time – from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can‑do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

As a Customer Service Agent with Auxillis, we offer:

Of course, a great basic salary, but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme (£1,387 pa OTE)
• Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. Of course, you'll have public holidays too, plus an extra day off to celebrate your birthday!
• free life assurance (2 x your salary)
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague-only vehicle‑leasing schemes
• pension & save‑as‑you‑earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
• Stream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 50 sites nationwide Auxillis are the go‑to provider for bespoke accident claims and mobility services for motorists – we're trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.