Account Manager South London

Merck Gruppe - MSD Sharp & Dohme; Remote; GBP 30,000 - GBP 50,000; Full time

Job summary

A leading pharmaceutical company is seeking a Field-based Account Manager in the Greater London area to drive growth and manage relationships with Companion Animal Veterinary customers. The ideal candidate will have a strong sales background in Animal Health, be capable of building strong customer relationships, and demonstrate strategic thinking. Responsibilities include achieving sales targets and managing territory activities, with opportunities for hybrid work arrangements.

Qualifications

• Strong sales background in Animal Health preferred.
• Ability to prioritise accounts based on sales potential.
• Excellent communication and interpersonal skills.

Responsibilities

• Achieve quarterly and annual sales targets.
• Build long-term relationships with veterinary customers.
• Deliver recommendations for joint commitment plans.

Skills

Account Management

Communication

Customer Relationship Management (CRM) Software

Sales Goal Achievement

Sales Strategy Development

Interpersonal Relationships

Relationship Management

Customer Experience Management

Sales Forecasting

Lead Generation

Job description

Job Description

With an exciting pipeline of pharmaceutical launches approaching, we’re expanding our sales team to deliver the fantastic opportunities these bring for veterinary customers, their clients, and our company.

As a field-based Account Manager within a defined territory, you will be the primary point of contact for our Companion Animal Veterinary customers, responsible for delivering growth on our existing product portfolio and accelerating the launch of new products.

The ideal candidate will be competent in building strong relationships with customers quickly to deliver sales against targets, to increase market share and drive market growth.

Responsibilities

• Assessing, forecasting, developing plans and reviewing sales to achieve quarterly and annual targets
• Taking ownership and accountability for all activity within assigned accounts and territory - planning and organising time and resources effectively to meet objectives
• Uncovering customer needs, identifying opportunities and delivering recommendations for joint commitment plans with your customers
• Effectively managing internal relationships to provide the optimal level of service for your customers
• Building long term sustainable and profitable relationships with all relevant personnel in veterinary businesses
• Adapting sales approach to meet the needs of the contact objective, customer needs and customer commitment required to the varying different types of customer in a veterinary business.
• CRM: Delivering on KPIs on call cycle planning and updating and maintenance of customer records

Successful Candidates will demonstrate:

A strong sales background in Animal Health (desirable). We would also love to hear from you if you have sales experience in Human Health or B2B industry

Commercial & strategic thinking

• Ability to prioritise accounts appropriately based on existing sales and potential
• Can interpret sales data and turn insight into action
• Manage opportunity and risk

Customer Centric Behaviours

• Understands the customer’s business, ie pressures, decision drivers and pet owner behaviours
• Adapts communication style as appropriate to audience
• Confident having constructive commercial conversations
• Rapid rapport building with excellent communication, networking and interpersonal skills

Ownership & Accountability

• Takes ownership of territory outcomes
• Plans ahead
• Comfortable with being measured against clear KPIs

Teamwork & Collaboration

• Competency and confidence presenting
• Works effectively with internal teams and shares best practices
• Manages internal relationships to provide optimal service for customers
• Proficient with Microsoft programmes

Required Skills

• Account Management
• Account Management
• Adaptability
• CiviCRM
• Communication
• Customer Due Diligence (CDD)
• Customer Experience Management
• Customer Loyalty
• Customer Management
• Customer Relationship Management (CRM) Software
• Inbound Phone Sales
• Industry Knowledge
• Interpersonal Relationships
• Lead Generation
• Market Analysis
• Product Knowledge
• Product Portfolio Management
• Relationship Management
• Sales Forecasting
• Sales Goal Achievement
• Sales Objectives
• Sales Operations
• Sales Presentations
• Sales Reporting
• Sales Strategy Development {+ 5 more}

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Remote

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

03/1/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID

R383485