Sales Office Coordinator – Customer Service & Admin

Sikla Group; Belfast; On-site; GBP 25,000 - GBP 32,000; Full time

Job summary

A leading engineering solutions provider is seeking a Customer Service representative for their Belfast office. You will join the Customer Service Team, responsible for handling inquiries and providing administrative support. Applicants should have at least 2 years of customer service experience, preferably in a B2B environment, and be proficient in ERP software and MS Office. The role offers competitive hours, 25 days of annual leave, and a friendly working environment.

Benefits

25 days annual leave (+ bank holidays)

Private Healthcare opportunity

Local Gym Membership option

Free refreshments and staff lunches

Qualifications

• Minimum 2 years of proven experience in sales and customer service, preferably in a B2B or industrial environment.
• Strong communication and interpersonal skills.
• Self-motivated, proactive, and able to work independently under pressure.

Responsibilities

• Handle customer inquiries via phone and email in a professional manner.
• Prepare and process quotations, orders, and delivery documentation.
• Maintain accurate records of sales documents.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Organizational skills

Tools

ERP software

MS Office applications

Job description

A leading engineering solutions provider is seeking a Customer Service representative for their Belfast office. You will join the Customer Service Team, responsible for handling inquiries and providing administrative support. Applicants should have at least 2 years of customer service experience, preferably in a B2B environment, and be proficient in ERP software and MS Office. The role offers competitive hours, 25 days of annual leave, and a friendly working environment.