Senior Customer Service Advisor

EV Cargo Group; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A logistics company in the United Kingdom is seeking a customer service representative to manage customer expectations and ensure repeat business while maximizing gross margin. The role involves developing strong relationships with key contacts and ensuring compliance. The ideal candidate will have prior customer service experience, excellent communication skills, and a methodical approach to problem-solving. This position offers a competitive salary and a structured working environment from Monday to Friday.

Qualifications

• Previous customer service experience along with excellent customer service skills.
• Experience of Windows 10 in a business capacity.
• Proven ability to work within a small team.

Responsibilities

• Be the main point of contact with the customer for information sharing and issue resolution.
• Develop strong working relationships and trust with key contacts.
• Ensure cost and service compliance to internal and customer processes.
• Proactively monitor all areas of key sensitivity ensuring compliance.

Skills

Customer service experience

Excellent telephone manner

Attention to detail

Administration skills

Job description

Working as part of the EV Cargo Solutions Commercial team you will be required to provide excellent customer service whilst managing customer expectations and ensuring repeat business and business growth alongside maximizing gross margin. As a member of the EV Cargo team you will be working with large-scale well‑known customer brands and multiple hauliers across the UK.

Salary: Competitive

Shift: Mon - Fri, 40 hr week

Main Duties Include

• Be the main point of contact with the customer for information sharing and issue resolution.
• Develop strong working relationships and trust with key contacts.
• Ensure cost and service compliance to internal and customer processes.
• Take ownership and responsibility from the initial order through to successful delivery.
• Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
• Responsible for compilation and distribution of relevant reports and KPI’s.

Key Skills And Experience Required

• Previous customer service experience along with excellent customer service skills.
• Previous experience of working within a small team environment.
• Experience of Windows 10 in a business capacity.
• Excellent telephone manner.
• Excellent attention to detail
• Administration skills.

Person Specification

• Self-starter
• A team player with the ability to communicate effectively at all levels.
• A methodical and structured approach to problem solving.
• A can do attitude with a flexible approach.
• An approachable and reliable attitude.
• A keen attitude towards self-development.