Full-Time Cluster Reservations Agent – Oxford Hotels

InterContinental Hotels Group PLC; Oxford; On-site; GBP 31,000; Full time

Job summary

A leading hotel company is seeking a Cluster Reservations Agent to join the team at voco Oxford Spires and voco Oxford Thames. This full-time role includes managing reservations and ensuring high-quality customer service. Candidates should have at least one year of experience in a similar role and a strong attention to detail. You will enjoy benefits like a competitive salary, career progression opportunities, and discounts at over 15,000 stores. Join a team that values exceptional service and a focus on sustainability.

Benefits

Company sick pay

Meals while on duty

28 days holiday, increasing to 33 days

Generous discounts on hotels and restaurants

Paid volunteering days

Qualifications

• Minimum 1 year experience in a Reservations or Front Desk role.
• Strong customer service orientation with high attention to detail.
• Ability to prioritize work tasks and maintain high accuracy.

Responsibilities

• Handle enquiries and bookings efficiently.
• Communicate special requests to departments.
• Ensure all reservations correspondence is accurate.

Skills

Reservations Experience

Attention to Detail

Customer Service Skills

Sales Skills

Job description

A leading hotel company is seeking a Cluster Reservations Agent to join the team at voco Oxford Spires and voco Oxford Thames. This full-time role includes managing reservations and ensuring high-quality customer service. Candidates should have at least one year of experience in a similar role and a strong attention to detail. You will enjoy benefits like a competitive salary, career progression opportunities, and discounts at over 15,000 stores. Join a team that values exceptional service and a focus on sustainability.