People and Experience Leader

AnaVation LLC; Leeds; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading fashion brand in the United Kingdom is seeking a People and Experience Leader to join their team in Leeds. This role emphasizes customer experience and team development, encouraging a culture of collaboration, feedback, and inclusivity. Candidates should have strong leadership qualities, a deep passion for fashion, and the ability to inspire others. The company offers competitive salaries, bonuses, and various employee benefits, including well-being services and training opportunities.

Benefits

Competitive basic salary

Bonus

Product allowance

Staff discount

Extra day off for birthday

Pension contributions and life assurance

Training and development opportunities

Paid volunteering days

Wellbeing service access

Qualifications

• Experience in leading teams, preferably within luxury fashion.
• Passion for fashion and creating exceptional customer experiences.
• Ability to inspire and engage team members effectively.

Responsibilities

• Partner with Store Leader to develop the best team.
• Ensure a welcoming and memorable customer experience.
• Drive business growth through collaboration and analysis.

Skills

Leadership

Customer focus

Team building

Market awareness

Collaboration

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

At Mulberry our Assistant Managers are called 'People and Experience Leaders' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.

What we need from you:

Partner with Store Leader to develop the best team

• Support in creating a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
• Encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• Create a culture that embraces feedback; give praise, share successes, coach and challenge.

Always be customer focused

• Nurture a welcoming and fun environment for your customers and team.
• Be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• Develop and maintain key customer relationships using in‑store CRM tools to support you and your team.

Collaborate to be commercial

• Continuously demonstrate a commitment to driving your business.
• Collaborate and build key relationships to accelerate store growth.
• Demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• Lead and deliver operational excellence showing respect and consideration for people, product and your environment.

You are:

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced Leader (preferably within luxury fashion but not essential)
• In love with fashion!

Culture

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community‑oriented spirit.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open‑minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability

• As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
• Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions – internally and externally.

What we will do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension contributions & life assurance
• Training and development opportunities
• 2 paid volunteering days per year
• Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].