Sales Assistant

AnaVation LLC; Greater London; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A leading British lifestyle brand is seeking an Experience Expert for their store. This role emphasizes creating memorable customer experiences through product knowledge and storytelling. Applicants should have a passion for fashion, teamwork, and customer relations. The company offers competitive salary, bonuses, product allowances, and training opportunities, in a supportive, inclusive environment. Ideal candidates are engaging, curious, and willing to learn, aligned with the brand’s sustainability values.

Benefits

Competitive basic salary

Bonus

Product allowance

Staff discount

Extra day off for your birthday

Pension Contributions & Life Assurance

Training and development opportunities

Paid volunteering days

Wellbeing service access

Qualifications

• Engaging personality with a passion for fashion.
• Ability to create memorable customer experiences.
• Open to learning and developing knowledge about products and services.

Responsibilities

• Create a welcoming and fun environment for customers.
• Deliver an engaging and memorable customer experience.
• Develop and maintain customer relationships using CRM tools.

Skills

Customer focus

Teamwork

Product knowledge

Curiosity

Agility

Tools

CRM tools

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

At Mulberry our Sales Assistants are called 'Experience Experts', and it's because you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.

You will always be customer focused:

• You will create a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store.
• You will develop and maintain key customer relationships using instore CRM tools to support you.
• You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.

You will be responsible:

• You will be curious about the business and willing to share your ideas.
• You will enjoy working as part of a team and nurture relationships with your colleagues.
• You will deliver operational excellence showing respect and consideration for people, product and your environment.

You are:

• Engaging
• Agile
• Curious
• In love with fashion!

Culture:

• Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
• Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
• Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability:

• As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
• Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.

What we will do for you:

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year
• Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [e-mail].