Service Desk Analyst: ITIL-Driven UCaaS Support Pro

IP Integration Limited; Manchester; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading technology solutions provider in Manchester is seeking a Service Desk Analyst to deliver exceptional customer support. The role involves managing support tickets, communicating with customers, and working under best practices to optimize service levels. Successful candidates will have strong customer relationship skills, comprehensive Office 365 knowledge, and at least 2 years of support experience. A commitment to teamwork and a proactive attitude are essential. Join a dedicated team that values people and invests in customer experience.

Qualifications

• 2 years' minimum support experience in a customer-facing Service Desk.
• Good understanding of customer relationship management.
• Solid knowledge in Office 365 applications.

Responsibilities

• Deliver excellent service to customers via phone and email.
• Manage support tickets and follow established procedures.
• Work closely with Engineering Teams to meet KPIs.

Skills

Customer communication

Incident management

ITIL knowledge

Office 365 skills

Problem-solving

Organizational skills

Job description

A leading technology solutions provider in Manchester is seeking a Service Desk Analyst to deliver exceptional customer support. The role involves managing support tickets, communicating with customers, and working under best practices to optimize service levels. Successful candidates will have strong customer relationship skills, comprehensive Office 365 knowledge, and at least 2 years of support experience. A commitment to teamwork and a proactive attitude are essential. Join a dedicated team that values people and invests in customer experience.