IT Support Technician (Level 2)

Onetechuk; Rugby; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A growing UK-based MSP is seeking a capable Level 2 IT Support Engineer. This role involves handling Level 2 support across multiple client environments, acting as an escalation point for Level 1, and supporting Microsoft 365, Windows, and Citrix DaaS. The ideal candidate will have over 3 years of MSP experience and strong troubleshooting skills. This is an office-based position in Rugby, offering responsibility and the opportunity to grow with the business.

Qualifications

• 3+ years experience in MSP or multi-client IT support.
• Strong troubleshooting skills in Microsoft 365 and Windows.
• Experience with Citrix DaaS and/or RDS environments.

Responsibilities

• Handle Level 2 support across multiple client environments.
• Act as primary escalation point for Level 1.
• Support Microsoft 365, Windows, Citrix DaaS, RDS/Server environments.

Skills

MSP experience

Microsoft 365 troubleshooting

Windows troubleshooting

Citrix DaaS support

Networking

Job description

Overview

We’re hiring: Level 2 IT Support Engineer (MSP / Legal Sector)

We’re a growing UK-based MSP specialising in law firms, looking for a capable Level 2 Support Engineer to take ownership of day-to-day support and help us scale. This role suits someone with solid MSP experience who can resolve tickets end-to-end, act as escalation for Level 1, and communicate confidently with professional clients.

Salary: DOE

What you’ll do

• Handle Level 2 support across multiple client environments
• Act as primary escalation point for Level 1
• Support Microsoft 365, Windows, Citrix DaaS, RDS/Server environments, networking & backups
• Work with legal-sector clients where reliability and security matter

What we’re looking for

• 3+ years MSP or multi-client IT support experience
• Strong Microsoft 365 & Windows troubleshooting skills
• Experience supporting Citrix DaaS and/or RDS environments
• Able to work independently and make sound technical decisions
• Legal sector experience a plus (not essential)

What this is

• Ownership, autonomy, variety
• Small team, no call-centre culture
• Opportunity to grow as the business grows

What this isn’t

• Junior helpdesk
• Script-based support
• Constant firefighting

Location: Rugby Office (office-based role)

If you’re a strong L2 who wants responsibility rather than noise, we’d like to hear from you.