Membership & Front Desk Advisor

Better; United Kingdom; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading leisure services provider is seeking a Customer Service Advisor for the Wantage Leisure Centre. In this role, you'll be the first point of contact for customers, providing excellent service, handling queries, and supporting the team. Ideal candidates will possess a strong customer service focus, good communication and IT skills, and some experience in administration. The position offers a full-time permanent contract with opportunities for career development, alongside a great benefits package including discounted gym memberships and health assurance.

Benefits

Discounted gym membership

Good pension schemes

Health assurance

Learning & development opportunities

Exclusive discounts on retailers

Qualifications

• Can-do attitude and a real focus on customer service.
• Passion and personality essential.
• Knowledge of health and safety.

Responsibilities

• Be the first point of call for customers.
• Answer incoming calls to the centre.
• Deal with transactions like direct debits and cash handling.
• Handle membership enquiries and sell memberships.
• Deliver first-class customer service.
• Support team daily from preparing areas to general cleaning.

Skills

Customer service focus

Good IT skills

Communication skills

Team player

Cash handling

Job description

A leading leisure services provider is seeking a Customer Service Advisor for the Wantage Leisure Centre. In this role, you'll be the first point of contact for customers, providing excellent service, handling queries, and supporting the team. Ideal candidates will possess a strong customer service focus, good communication and IT skills, and some experience in administration. The position offers a full-time permanent contract with opportunities for career development, alongside a great benefits package including discounted gym memberships and health assurance.