Concierge

Better; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading leisure group in the UK is seeking a Concierge for their Finchley Lido Leisure Centre location. In this customer-facing role, you will provide exceptional service, manage membership inquiries, and handle transactions. Ideal candidates will possess a passion for customer service, good communication abilities, and a positive attitude. This position offers flexible working arrangements, whether you're looking for part-time or full-time work, catering to community health and well-being.

Benefits

Discounted gym membership

Learning and development opportunities

Good pension schemes

Health assurance

Flexible working arrangements

Qualifications

• Experience in customer service or front-facing roles.
• Passion for helping people and enhancing their experience.
• Knowledge of health and safety regulations.

Responsibilities

• Serve as the first point of contact for customers.
• Handle phone calls and membership inquiries.
• Manage transactions, including cash handling and direct debits.
• Ensure high levels of customer satisfaction.

Skills

Customer service focus

Can-do attitude

Good communication skills

Team player

IT literacy

Some administrative experience

Cash handling

Job description

GLL is looking for a Concierge at Finchley Lido Leisure Centre in Barnet.If you have the passion for people, ability to deliver a first-classcustomer serviceexperience, this is your chance to be part of one of the largest leisure groups in the UK.

As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.

Our Customer Service Advisors respond to enquiries converting them into memberships. Customer Service Advisors are often a customer's first point of call; you'll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.

What you need:

• A can-do attitude
• A real focus on customer service.
• Passion and personality
• Knowledge of health and safety
• Be a great team player
• Good IT, literacy, numerical and communication skills
• Some experience of administration
• Cash handling

What you’ll do:

• Being the first point of call for customers
• Answer incoming calls to the centre
• Deal with transactions including setting up direct debits and cash handling
• Dealing with membership enquiries including selling memberships to customers
• Deliver first-class customer service
• Answer customer queries
• Setting up equipment
• Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

• A Values driven organisation

• Learning & development to support career development

• Good Pension schemes

• Discounted gym membership for you and your partner.

• A full time permanent position– Change accordingly

• Industry leading rates of pay

• opportunity to join the GLL Society and have a say in how we are run plus associated social events

• Exclusive discounts on our villas in Portugal

• Exclusive discounts on our Ski chalets in Bulgaria

• Health assurance

• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.

• Discounts across thousands of retailers (GLL Extras)

• 25% off Red Letter Days

• 25% off Buy A Gift

• 20% off GLL spa experience treatments and associated products.

• Ride to work scheme

• Free eye tests and discounted glasses

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part‑time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer two different types of work arrangements:

• A permanent employment contract - part time and full time
• A flexible worker engagement by joining our flexible worker pool

If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full‑time or part‑time permanent contract might be the right choice for you.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications and location.