Team Manager - Account Management Shared Service

Radius; Crewe; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A prominent organization in the United Kingdom is seeking a Team Manager for Account Management to lead their high-volume shared service team. Ideal candidates will possess strong leadership skills and a hands-on approach in a fast-paced environment, preferably with call centre experience. The role requires managing daily workflows, liaising with marketing for effective communications, and driving performance within the team. This position offers competitive rewards and opportunities for career development.

Benefits

25 days annual leave

Excellent training and coaching

Opportunities for ongoing development

Life assurance

Qualifications

• Proven experience leading teams in a high-volume environment, preferably a call centre.
• Ability to communicate effectively with internal and external stakeholders.
• Hands-on approach to management with the ability to assign tasks.

Responsibilities

• Provide leadership to the digital operations team.
• Manage daily workflows and monitor team performance.
• Liaise with marketing to align communications with the overall strategy.
• Drive consistency and improvement within the team.

Skills

Leadership skills

Decision-making skills

Communication skills

Ability to manage competing priorities

Job description

Team Manager - Account Management (Shared Service)

• Full-time
• Work Pattern: Office Based (5 days onsite)
We are seeking a hands‑on, Account Management Team Manager to lead a high-volume, task-driven shared service team. This role is ideal for a strong operational leader, potentially with call centre or similar environment experience, who is comfortable providing clear direction, setting priorities, and ensuring work is executed efficiently and to a high standard.

The Account Management Team Manager will actively manage day-to‑day workloads, assigning tasks, monitoring performance, and ensuring deadlines are met. You will work closely with the Marketing team to ensure the contact strategy is fully supported through effective, timely, and consistent digital communications across relevant channels.

Key Responsibilities

• Provide clear, directive leadership to a digital operations team.
• Manage daily workflows, allocate tasks, and ensure delivery against priorities.
• Monitor team performance and address issues in real time.
• Liaise with the Marketing team to align digital communications with the overall contact strategy.
• Ensure digital messaging is accurate, timely, and operationally effective.
• Drive consistency, efficiency, and continuous improvement within the team.

What we expect of you

• Proven experience leading teams in a fast-paced, high-volume environment (call centre experience advantageous).
• Strong directive leadership and decision-making skills with the ability to organise and communicate effectively to internal and external stakeholders.
• Hands‑on approach with the ability to manage competing priorities.
• Experience working closely with marketing or communications teams.

What you can expect from us

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.

• 25Days annual leave
• Excellent training and coaching
• Opportunities for ongoing development and progression
• Life assurance

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If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [e-mail]

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.