Fleet Compliance Administrator

Novuna Consumer Finance; Trowbridge; Hybrid; GBP 25,000 - GBP 35,000; Part time

Job summary

A leading financial services provider in Trowbridge is seeking a Fleet Compliance Administrator. The role focuses on delivering great customer service while managing vehicle compliance tasks, including registering and taxing vehicles. You will communicate with customers via phone and email, ensuring their needs are met promptly. This position offers hybrid working, allowing you to balance your role with personal commitments. Join a supportive team committed to inclusivity and employee well-being.

Benefits

Flexible hybrid working

25 days' holiday plus bank holidays

Full wellbeing package including BUPA

Qualifications

• Must be enthusiastic and deliver great customer service.
• Able to manage priority workloads and time-sensitive tasks.
• Effective communicator both verbally and in writing.

Responsibilities

• Monitor the mailbox and respond to enquiries via email and phone.
• Complete processes for vehicle taxing and issuing parking permits.
• Handle customer enquiries and notifications for overdue MOT requests.

Skills

Customer service skills

Communication skills

Organizational skills

Attention to detail

Team collaboration

Job description

Overview

Do you take pride in delivering outstanding customer service every time? Do you thrive in a fast-paced role where multitasking is second nature? Looking for part-time hours that fit around your lifestyle?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.

The role

What does the role involve?

Reporting into the Fleet Compliance Team Leader, as a Fleet Compliance Administrator you'll play a vital role in supporting one of our biggest customer accounts. You'll be responsible for handling customer enquires when it comes to all things vehicle compliance related such as registering vehicles, taxing vehicles, processing fines and ensuring the vehicle's safety is documented. No two days are the same in this role and it will involve a mix of telephone work (inbound & outbound), email correspondence and the processing of administration.

We adopt a hybrid approach which will see you based from our modern office in Trowbridge 3 days a week.

Key duties

• Monitoring the mailbox and responding to any enquires via email and phone call
• Completing the processes for vehicle taxing, personalised number plates and issuing parking permits and updating the system in line with tasks carried out
• Handling customer enquires and ensuring a dissatisfaction is handled appropriately
• Notifying customers for due/overdue MOT requests

What are we looking for?

You're enthusiastic and always enjoy delivering great customer service. You're well organised and have great attention to detail, alongside possessing the ability to manage priority workloads and time-sensitive tasks.

Also, we're looking for the following:

• Clear, effective communicator—both verbally and in writing
• Team player with the ability to collaborate effectively with colleagues
• Self-motivated and confident working on your own initiative
• Able to follow established processes to complete tasks accurately and consistently

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

• Flexible hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Next steps

What\'s the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We\'re Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

Please note: This vacancy may close earlier than the advertised closing dateif we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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