Strategic Account Manager

Mitsubishihccapital; Trowbridge; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading fleet management company is looking for a Strategic Account Manager to build trusted relationships and manage a portfolio of key customers. The role requires excellent communication, data literacy, and a strong background in fleet management. You'll drive success through strategic planning and continuous improvement initiatives. This home-based position offers travel across the UK and provides a comprehensive benefits package including a competitive bonus and a company car with EV incentives.

Benefits

Excellent bonus scheme

Company car with EV incentive

25 days' holiday plus bank holidays

Full wellbeing package including BUPA

Option to buy/sell holiday days

Qualifications

• Strong credibility in the automotive industry.
• Comfortable advising customers and influencing decisions.
• Experience in fleet management in a corporate environment.

Responsibilities

• Build long-term customer relationships and understand fleet strategies.
• Create and deliver strategic account plans for improvement and growth.
• Lead customer account reviews with detailed analyses.
• Resolve issues and champion exceptional customer experiences.

Skills

Influential communication

Data-driven decision making

Relationship building

Stakeholder management

Tools

Excel

Data analysis tools

Job description

Are you a commercially minded fleet professional who thrives on building strong relationships? Do you enjoy drivingimprovement and challenging the status quo in a fast-moving environment? If you're looking to grow your career with a supportive, expanding business that invests in its people, we'd love to hear from you.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

We're entering an exciting period of rapid growth, investing in our Account Management team to support the next chapter of our journey. This is a standout opportunity to take ownership of a small portfolio of high-profile, strategic specialist asset customers across the UK, where you'll have real visibility, influence and the chance to make a meaningful impact.

As a Strategic Account Manager, you'll be working in consultative partnership with your customers, helping shapesmarter, more innovative ways to manage their fleets, while delivering an exceptional service. You'll play a pivotal role in strengthening long-term partnerships, drivingcustomer success and supporting the continued growth of an award-winning business; making this an exciting opportunity for someone looking to grow their career in a dynamic, forward-thinking environment.

This is a home-based position that involves travel to visit national customers across the UK, as well as our operational teams at our Trowbridge head office.

You'll also:

• Build long-term, trusted customer relationships by gaining a deep understanding of fleet strategies, challenges and objectives
• Create and deliver strategic account plans that drive continuous improvement, growth, and profitability
• Take ownership of key customer engagement, proactively leading customer account reviews with detailed trend analyses to enable strategic decision making
• Act as the primary point of escalation, resolving issues effectively and championing an outstanding customer experience

What you'll bring.

With strong credibility in the automotive industry, commercial vehicle knowledge is an advantage.You'll be comfortable advising customers and influencing decision-making. A natural relationship-builder, you combine excellent interpersonal and stakeholder management skills with solid exposure to fleet management in a corporate environment. You're also data-literate, comfortable using insight and analysis to shape strategy and tell a compelling performance story.

You'll be a great fit if you are:

• An influential communicator with proven ability to build and maintain strong customer relationships
• Data-driven and commercially aware, using Excel and insight to influence strategy and demonstrate value
• Comfortable switching between strategic planning and operational delivery in a fast-moving environment, with the ability to balance immediate prioritise and medium- to long-term goals
• Proactive, adaptable and externally focused, representing the business professionally across industry events and networks

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Company car with fantastic EV incentive
• Home-based role
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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