Fleet Controller

Novuna Consumer Finance; Trowbridge; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading finance company in Trowbridge is seeking a Vehicle Compliance Administrator to ensure vehicle compliance and manage customer service interactions. This role is crucial for maintaining vehicle downtime and managing customer queries. The ideal candidate will have strong organizational and communication skills, along with a basic proficiency in Excel. A flexible benefits package, hybrid working model, and a positive company culture are offered.

Benefits

Excellent bonus scheme

25 days' holiday

Full wellbeing package including BUPA

Digital GP service

24/7 employee assistance

Qualifications

• Enthusiastic with strong customer service skills.
• Well organized, able to work to deadlines with attention to detail.
• Proficient in written and verbal communication.

Responsibilities

• Ensure vehicle compliance and manage planned maintenance.
• Handle customer calls, queries, and complaints effectively.
• Plan and book scheduled events with suppliers and customers.

Skills

Customer service

Organization

Communication

Multitasking

IT literacy (Excel)

Job description

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

In this role, you'll be responsible for keeping on top of vehicle compliance and planned maintenance, reducing vehicle downtime, and making sure all required paperwork and certificates are received andaccurately recorded.

Our office is based in Trowbridge but we're passionate about hybrid working,attendance of the office is required 3 days per week.

You\'ll also:

• Handle incoming customer calls, answering general enquiries regarding downtime and compliance control matters and dealing with customer or service provider queries, progressing and resolving events/complaints
• Plan, book and communicate scheduled events with suppliers and customers; including all customer licensed events
• Manage customer vehicle breakdowns and defects, ensuring the best outcome possible is achieved

What you'll bring.

You're enthusiastic and enjoy delivering great customer service. You enjoy variety in your work and are able to multitask whilst remaining calm and professional.

You'll be a great fit if you are:

• Well organised and able to work to deadlines, with excellent attention to detail
• Able toprioritise your workload and follow set process
• Proficient in both written and verbal communication
• IT literate, specifically in the use of Excelat a basic level

What\'s in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you\'re focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days\' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we\'re a Disability Confidentemployer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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