Apprentice Customer Service Advisor

Farmfoods Ltd; Metropolitan Borough of Solihull; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A family retail business is hiring an Apprentice Customer Service Advisor to support daily operations in their busy customer service department. The role involves answering queries, responding to emails, and maintaining records. Ideal candidates will have excellent attention to detail, strong communication skills, and a positive attitude. The position offers a starting salary of £25,397 per annum, benefits, and opportunities for career progression.

Benefits

6 weeks holiday

15% staff discount

Free onsite car parking

Free refreshments in staff canteen

Staff benefits package

Qualifications

• Friendly and positive approach to work.
• Ability to work at a fast pace and under pressure.
• Reliable and a confident, people-focused individual.

Responsibilities

• Support the customer service team in daily operations.
• Answer telephone queries and emails from customers.
• Keep accurate records and report issues.

Skills

Attention to detail

Organisation skills

Communication skills

Microsoft Office proficiency

Job description

Apprentice Customer Service Advisor

Office based, full time (40 hours), 08:30 to 17:30 - Monday to Friday

*You will also work one Saturday approximately every three weeks (for which you will receive a day in lieu)

Starting salary of £25,397 Per annum

Benefits: 6 weeks holiday, 15% staff discount, staff benefits package, free refreshments available in the staff canteen, free onsite car parking.

We are looking to recruit a Level 3 Apprentice Customer Service Advisor for our office, based in Monkspath, Solihull, B90 4NU. This is a permanent, full time, office based position.

What does the apprenticeship involve?

• Working in a busy customer service department and learning how to be a great customer service advisor.
• Regular prearranged visits (every 6 to 8 weeks) from an assessor from our apprenticeship provider. In between visits, regular reviews will be conducted via webinar, telephone and video call.
• Regular completion of apprenticeship coursework.
• Completion of functional skills in English and Maths (only if required).
• Completion of an assessment period (3-months), including a final end-point assessment at the end of the 12-month training programme.

Pay, working hours and benefits:

• A starting salary of £25,397, with a potential salary review after 6 months, depending on progress and achievement of KPIs.
• A Level 3 Customer Service Specialist Apprenticeship Qualification.
• Paid time to complete your apprenticeship coursework.
• Great training and support.
• Opportunities for career progression.
• A staff benefits package which includes a virtual GP as well as discounted services and products such as, gym memberships, days out and travel.
• Free onsite car parking and free refreshments available in our onsite staff canteen.

Role Summary

Farmfoods are a family business who pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail.

The Customer Service department is an essential part of our business and as an Apprentice Customer Service Advisor you will be required to support your team in all aspects of their daily operations including; answering telephone queries and complaints from customers and shops, responding to emails, postal duties, accurate record keeping and reporting.

Now is a very exciting time to join Farmfoods and the successful candidate will have the following:

• A friendly, positive, hardworking approach to work.
• Excellent attention to detail.
• Great organisation skills.
• Be a confident communicator.
• To enjoy being busy, and be able to work at a fast pace under pressure while having excellent time keeping, to ensure any given deadlines are hit.
• To be reliable as you will be an important part of a small team.
• A confident, people focused individual with the ambition to grow into a future leadership role as their apprenticeship progresses.
• Ensure that all work set by our apprenticeship provider is completed on time and to the best of your ability.

Our ideal candidate can effectively use Microsoft Office (Word, Excel and PowerPoint), alongside our in-house software (don't worry, we'll train you!).

Above all, you'll Farmfoods values: Hard Work, Trust, Respect, and a Positive Attitude. If you've got the "can do" attitude, we've got an opportunity for you to shine!

More than just a job:

There are many opportunities for a career at Farmfoods. We have some great training programmes and always look to promote from within. Many people in management positions at Farmfoods started their careers in entry level positions within the business, so this could be the start of a rewarding career for you.

A bit about us:

Farmfoods are a family business with ambition. We pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail.

We aim to offer sensational value to customers on a great range of everyday family-oriented goods. We back up our sensational value with a focus on delivering an ‘old fashioned’, genuine and friendly customer experience and our Customer Service Team are a very important part of this.