Level 2 Customer Service Apprenticeship

Elliotts; Portsmouth; On-site; GBP 15,000 - GBP 19,000; Full time

Job summary

A leading building supply company in Portsmouth is seeking a full-time Customer Service Practitioner. The role involves learning about products, communicating with customers, providing accurate pricing, and assisting with administrative tasks. Candidates should have strong communication skills, basic IT knowledge, and a passion for customer service. This position offers a supportive apprenticeship program and numerous benefits such as annual leave and staff discounts.

Benefits

Annual profit share scheme

22 days annual leave

24/7 wellbeing support

Unlimited training

Staff discounts

Christmas Hamper

Monthly Pizza on us

Company pension

Enhanced Maternity and Paternity pay

Responsibilities

• Learn about products and services offered to customers.
• Communicate with customers face to face, via phone, and email.
• Provide accurate pricing and quotations on a range of products.
• Assist with invoicing and other administrative tasks.
• Support accurate stock control.
• Work closely with various departments.
• Adhere to Health & Safety regulations.

Skills

Strong communication skills

Basic IT knowledge

Adequate numeracy skills

Problem-solving attitude

Ability to work on initiative

Friendly and personable

Drive and passion

Highly organized

Value career development

Good sense of responsibility

Education

4 GCSE’s or equivalent at grade A*-C

Job description

Job type: Full time/Fixed Term Contract

Location: Portsmouth Branch (tools)

Hours: 40 hours Per Week (Monday- Friday)

Salary: £15,704

We’ve been named “Employer of the Year 2024” at the Solent 250 Business Awards so we’re clearly doing something right!

We’ve been around for over 180 years – Our core purpose is to help our customers build, but we couldn’t do it without our people. From our drivers to our operations team and everyone in between. We’re one big team. We have over 300 people working for Elliotts. Our CEO, Tom is the great-great-great grandson of our founder!

Still chosen by customers in a crowded market – Customers continue to choose us because we provide anything they need to build a house. But they choose us because we treat them like human beings, creating a strong relationship and building loyalty.

Values that reflect our business – We look after our team. We care. We listen. We try to help. We work harder than anyone else to put things right if they go wrong. We think about the long term, not just the here and now. These aren’t just words on a wall, they’re the way we show up, every day.

To succeed you’ll be a great team player with a can-do attitude, and you’ll be right at home.

General Duties

• Learning about the products and services that we offer to their customers.
• Communicating with customers both face to face, via the phone and by email.
• Provide accurate pricing and quotations to customers on a range of products.
• Assisting with invoicing and other administrative tasks
• Supporting accurate stock control.
• Working closely with various departments and offering support to other branches.
• Supporting the branch in adhering to Health & Safety regulations.

Required Skills

• Strong communication skills both verbal and written.
• Some basic IT knowledge would be useful although training on internal systems will be given.
• Adequate Numeracy skills when pricing and quoting and understanding measurements in discussions with customers.
• Ability to look for solutions as well as offer assistance if faced with challenges.
• Have good judgement and be able to work on own initiative.
• Friendly and personable with a positive approach to learning and work.
• Drive and passion to succeed.
• Be able to influence customers both internal and external, communicating at all levels. Highly organised with a strong attention to detail.
• Value Career Development and engage in continuous self-improvement.
• Good sense of responsibility.

The successful candidate will be undertaking the Level 2 Customer Service Practitioner apprenticeship where you will be fully supported by an Apprenticeship Coach from our Training partner, HTP Apprenticeship College.

Candidates who don't have maths and English at Level 1/2 may be required to undertake Functional Skills in these subjects as part of the apprenticeship. Your apprenticeship will be delivered in the workplace where you will be given time to complete all of your training.

Qualifications required

• 4 GCSE’s or equivalent at grade A*-C (Grade 4 to 9) including English and Math.

What’s in it for me?

• Annual profit share scheme
• 22 days annual leave
• 24/7 wellbeing support
• Unlimited training
• Staff discounts
• Christmas Hamper
• Monthly Pizza on us
• Company pension
• Enhanced Maternity and Paternity pay