Visitor Assistant

English Heritage Ltd; Greater London; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A national heritage charity is seeking a Visitor Assistant at Apsley House, working 14 hours a week. Ideal candidates should have a passion for people and excellent customer service skills. Responsibilities include ensuring visitors have a positive experience, promoting membership, and maintaining site accessibility. This fixed term role offers opportunities for career progression and includes various employee benefits such as discounts and free site access for friends and family.

Benefits

Career progression opportunities

Free access to all sites for you and up to 6 friends

25% discount in shops and cafes

Enhanced parental leave

25 days holiday plus Bank Holidays increasing after 3 years

Matched pension contributions up to 10%

Qualifications

• Passion for people and heritage.
• Experience in public interaction is beneficial but not mandatory.

Responsibilities

• Ensure visitors have a great experience from arrival to departure.
• Promote English Heritage membership and recommend attractions.
• Keep the site accessible, safe and well-presented.

Skills

Excellent customer service

Teamwork

Public interaction experience

Job description

Overview

Title Visitor Assistant Location Apsley House, Hyde Park, London, W1J 7NT Salary £13.63 per hour / 14 hours per week / fixed term until 31st December 2026 Job type Fixed Term Contract Ref 16358

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Apsley House & Wellington Arch working 14 hours per week.

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That''s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it''s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

Apsley House, home of the first Duke of Wellington and his descendants, stands right in the heart of London at Hyde Park Corner and has changed very little since his great vistory at Waterloo in 1815.

Responsibilities

By joining us as an Apsley House Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit - this could include talking about the benefits of English Heritage membership or recommending things to see and do on site. You will also contribute to making sure your site is accessible, safe and well presented at all times.

It is a varied role - some days will be busy from start to finish and others quieter, especially on the wetter days! Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. You will be required to work weekends and Bank Holidays, more information will be provided at interview.

Benefits

• The opportunity for career progression within the heritage sector in retail, food and beverage or general management
• Opportunities to go to some of our great live music and history events
• Free access to all English Heritage sites for you, and up to 6 friends and / or family members
• 25% discount in our shops and cafes
• Enhanced maternity/paternity/shared parental leave
• 25 days\' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
• Options to buy additional leave
• Matched pension contributions up to a maximum of 10%

You can also find out more about us here: https://www.english-heritage.org.uk/about/ and meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Equality, Diversity and Inclusion

Everybody''s welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England''s heritage and open it up for everybody to enjoy. We''re looking for every type of person with every kind of skill and experience, and we''re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact James Adams, Apsley House & Wellington Arch Supervisor, on [e-mail] or 02074995676. No agencies please.

Interviews will be held in the week commencing 9th March at Apsley House.

You will need to refer to the following documents when completing your application.