Hybrid IT Service Desk Analyst – Internal Support Pro

Premier Foods Plc; Winchester; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading food company located in Winchester is seeking a motivated IT Support professional to join their IT Service Centre team. The ideal candidate must have a strong interest in IT and possess excellent communication skills. You will be providing first-line support to approximately 4,000 internal colleagues, managing incidents from start to finish while ensuring quality customer service. This hybrid role offers a dynamic working environment and various employee benefits including a bonus and training opportunities.

Benefits

Bonus

Up to 7.5% pension

Life assurance

Wide range of online and in-house training

Employee discount scheme

Qualifications

• 1 or more years’ experience in an IT support role.
• Cool head in a crisis.
• Adaptable and operates with integrity.

Responsibilities

• Own incidents and service requests from creation to resolution.
• Provide 1st line technical support via telephone and chat.
• Manage assigned workload and handle multiple work streams.

Skills

Strong interest in IT

Excellent communication skills

Organised and diligent

Ability to juggle multiple priorities

Proactive attitude

Job description

A leading food company located in Winchester is seeking a motivated IT Support professional to join their IT Service Centre team. The ideal candidate must have a strong interest in IT and possess excellent communication skills. You will be providing first-line support to approximately 4,000 internal colleagues, managing incidents from start to finish while ensuring quality customer service. This hybrid role offers a dynamic working environment and various employee benefits including a bonus and training opportunities.