Rotational Service Desk Engineer - MS 365 & ITIL

Node4 Ltd; East Midlands; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading technology firm in the East Midlands is looking for a Service Desk Analyst to provide exceptional technical support. The role involves troubleshooting, installation, and ensuring customer satisfaction within a shift work pattern of 4 days on and 4 days off. Candidates must have experience in a Service Desk environment and be eligible for SC clearance. The company offers competitive benefits, including private medical insurance, employee assistance programs, and a vibrant work environment that promotes career development.

Benefits

Private Medical Insurance

Employee Assistance Program

25 days holidays plus birthday off

Option to purchase additional holiday

Company Pension Scheme

Life Assurance x 4

Discounted Gym Membership

Qualifications

• Experience working in a Service Desk / ISP environment.
• Demonstrable experience with MS O365.
• Knowledge of ITIL ServiceDesk processes.
• Comfortable working on a night shift rota.

Responsibilities

• Provide technical support including installation, troubleshooting, and ticket resolution.
• Serve as the first point of contact for customer technical inquiries.
• Ensure products and systems are performing at optimal levels.

Skills

Excellent communication skills

Time management skills

Analytical problem-solving

Interpersonal skills

Attention to detail

Tools

MS O365

Job description

A leading technology firm in the East Midlands is looking for a Service Desk Analyst to provide exceptional technical support. The role involves troubleshooting, installation, and ensuring customer satisfaction within a shift work pattern of 4 days on and 4 days off. Candidates must have experience in a Service Desk environment and be eligible for SC clearance. The company offers competitive benefits, including private medical insurance, employee assistance programs, and a vibrant work environment that promotes career development.