Night Porter

RAD Hotel Group; Dumfries; On-site; GBP 10,000 - GBP 40,000; Part time

Job summary

A family-owned hotel group is seeking a Night Porter at Hetland Hall Hotel in Dumfries. The role involves providing excellent customer service during the night shift, managing event setups, and ensuring hotel safety. Candidates should have experience in hospitality, be flexible with shift timings, and have strong problem-solving skills. This position offers training, career progression, and tips, making it a rewarding opportunity within a vibrant team.

Benefits

4-weekly tips

Weekly pay

Career progression opportunities

Training and development

Uniform provided

Discount across all RAD Hotel Group venues

Birthday Incentive

Length of Service Incentive

Qualifications

• Experience in a similar role, preferably within the hotel or hospitality industry.
• Flexibility to work night shifts, weekends, and holidays.
• Must be over 18 years old.

Responsibilities

• Provide bar service to guests during the night.
• Setup function rooms for weddings, conferences, and events.
• Ensure safety and security of the hotel and its guests.

Skills

Customer service skills

Problem-solving

Ability to work independently

Attention to detail

Job description

Night Porter

Hetland Hall Hotel

20 Hours (2-3 Nights/Week)

We are looking for aNight Porterto join the team at Hetland Hall Hotel. This is a hands‑on role, ideal for someone who enjoys working in a varied and dynamic environment. You will be responsible for providing excellent customer service during the night shift, ensuring the smooth running of hotel operations, and maintaining high standards of service and safety for all guests. You will also be involved with general portering duties setting function spaces for the following days business.

Part of the award‑winning, family‑owned RAD Hotel Group, Hetland Hall Hotel is a beautiful country house hotel located in the heart of Dumfries and Galloway. We are passionate about providing our guests with unforgettable experiences and are looking for an enthusiastic Night Porter to join our established team.

What you'll be doing?

• Bar service to guests during the night, ensuring a welcoming and friendly environment.
• Wedding and event setups in function rooms for weddings, conferences, and other events.
• Responding to guest requests, check‑in/check‑out of late arrivals, and ensuring all needs are met promptly and professionally.
• Ensuring the safety and security of the hotel and its guests throughout the night, including regular checks of public areas and rooms.
• Assisting with luggage, deliveries, and ensuring the hotel remains clean and organized.
• Completing required night audit duties, including balancing the financial records for the day.
• Reporting any maintenance issues or security concerns to the relevant departments.

What we're looking for?

• Experience in a similar role, ideally within the hotel or hospitality industry.
• Strong customer service skills, with the ability to interact positively with guests.
• Ability to work independently and take initiative.
• Flexibility to work night shifts, weekends, and holidays as required.
• Excellent attention to detail and a proactive approach to solving problems.
• A professional and friendly demeanour, with a strong work ethic.
• Must be over 18 years old.

What we'll offer you?

• 4-weekly tips
• Weekly pay
• Career progression opportunities
• Training and development
• Uniform provided
• Discount across all RAD Hotel Group venues
• Birthday Incentive
• Length of Service Incentive