Night Porter

Cairn Group; Birmingham; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading UK hospitality company is seeking a Night Porter in Birmingham. The role includes overseeing hotel security and providing exceptional service to guests during the night. Candidates should have prior experience in a night or reception role and be able to handle tasks under pressure. The position offers numerous benefits including discounted stays and an employee assistance program, creating an inclusive and supportive work environment.

Benefits

Real-Time Pay

Discounted stays

Food and drink discounts

Spa discounts

Retail and cinema discounts

Career growth opportunities

Long-Service Awards

Employee Assistance Programme

Pension Scheme

Year-Round Incentives

Qualifications

• Experience in a night or reception role, ideally within a hotel.
• Warm welcome and reassuring presence overnight.
• Anticipate guest needs and handle tasks with dedication.

Responsibilities

• Oversee hotel security and respond to guest requests.
• Prepare service areas for the next day and deliver room service.
• Process payments and reconcile transactions.

Skills

Hospitality

Calm under pressure

Team player

Proactive & organised

Customer service

Communication

Tools

Opera PMS

Job description

Overview

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career, you’re proud of.

About the Role

As a Night Porter at Cairn Group, you’ll ensure our guests receive the same warm, professional welcome at night as they would during the day—creating a safe, secure, and memorable stay.

You’ll be responsible for overseeing the security of the hotel and its guests overnight, carrying out regular checks and responding to any late-night requests or issues with calm and care.

You’ll also support with night service delivery, including preparing service areas for the next day, delivering room service from the night menu, and completing basic cleaning duties as required.

Alongside this, you’ll manage administrative tasks such as processing payments, reconciling cash/card transactions, and ensuring a clear handover to the morning team.

Qualifications

• A Hospitality Hero – You offer a warm welcome and reassuring presence overnight, helping guests feel at home.
• A Service Superstar – You anticipate guest needs and handle each task with dedication and pride.
• A Team Player – You communicate clearly with colleagues across shifts to ensure a seamless guest journey.
• Cool Under Pressure – You stay calm and focused, whether supporting with night service or responding to an incident.
• A Polished Professional – You complete reports, security checks, and guest interactions with consistency and care.
• Proactive & Organised – You work independently, managing your time and responsibilities efficiently.
• Experienced – You’ve worked in a night or reception role before, ideally within a hotel, and are familiar with Opera PMS.

About Cairn Group

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits

• Get Paid in Real-Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips—all in real-time.
• Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
• Delicious Discounts: Indulge a little with discounts on food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
• Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with your pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!