Night Porter

Inspired Villages Group; Sonning Common; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A community-focused organisation is seeking a Night Porter at their location in Sonning Common. This role involves ensuring safety and security for residents during overnight hours while responding to requests and maintaining cleanliness. Ideal candidates will have experience in customer service and a calm demeanor in handling emergencies. The position offers a variety of benefits including annual leave, health plans, and a matching pension scheme. If you are reliable and take pride in excellent service, this role is perfect for you.

Benefits

33 days annual leave

Holiday buying scheme

Bupa Health Cash Plan

Life Assurance

5% matched pension scheme

Retail discounts

Cycle to work scheme

Qualifications

• Experience handling overnight emergencies and ensuring safety.
• Strong skills in maintaining a welcoming environment.
• Knowledge of Health & Safety regulations is a plus.

Responsibilities

• Act as the first point of contact during emergencies.
• Conduct regular patrols and perform safety checks.
• Maintain cleanliness of public areas throughout the night.

Skills

Calm under pressure

Customer service excellence

Safety awareness

Education

Health & Safety qualification

Job description

Night Porter at Widmore Park in Sonning Common - (12-hour shifts - 4 on / 4 off)

We are driven by a clear purpose: to build real communities that enhance the lives of our residents every single day. To support this, we are looking for a Night Porter to help ensure our village remains safe, secure, and welcoming throughout the night.

As a Night Porter, you will play a vital role in maintaining the smooth running of the village outside of daytime hours. You will be a reassuring presence for residents, respond to overnight requests, and help ensure the environment is clean, safe, and well prepared for the day ahead.

If you are reliable, approachable, and take pride in delivering excellent service, this is a rewarding opportunity to be part of a community-focused organisation where your contribution truly matters.

The Role

• Acting as the first point of contact during overnight emergencies, responding calmly and effectively
• Carrying out regular patrols of the village, completing security, fire, and safety checks
• Providing a welcoming presence for residents, guests, and visitors, offering assistance and information as needed
• Answering queries about the village, its facilities, and services in a professional manner
• Maintaining cleanliness and presentation of public areas throughout the night
• Cleaning and maintaining the gym, pool, steam room, and changing rooms, including testing and recording pool chemical balances
• Assisting with emergency situations, including first aid incidents and evacuations where required
• Managing waste collection by moving bins to designated collection points
• Ensuring the overall safety, security, and well-being of the building and its occupants throughout the night

Key Requirements

• Demonstrable experience in handling situations calmly, confidently, and professionally, particularly in a customer-facing or safety-focused environment
• Experience creating a welcoming, hospitable environment while consistently delivering excellent customer service
• A qualification in Health & Safety, COSHH, First Aid, or a related area would be advantageous, though not essential

The Benefits

• 33 days annual leave, including bank holidays and pro-rated to your contracted hours
• Holiday buying scheme, allowing up to an extra week of leave
• Big birthdays off (those ending in a 0) to celebrate in style
• Bupa Health Cash Plan, including access to an employee assistance program
• Life Assurance at four times your annual salary
• 5% matched pension scheme to support your future
• Access to SMART tech to make your work more efficient
• Retail discounts across a wide range of outlets
• Wellbeing hub and resources, including discounts on wellbeing interventions
• Cycle to work scheme for active commuting

At Inspired Villages, we invite everyone, regardless of background, to join our thriving community. Here, you'll be included, involved, and inspired to contribute your unique talents. We are committed to creating a culture of belonging, where uniqueness is celebrated and you’re inspired to be your best, every day.

More enjoyment. More satisfaction. More like one big family. If you’re looking for a career that means more and gives you more, hit that apply button!