Technical Support Coordinator Group Technical Support

Myenergi; Stallingborough; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A clean-tech manufacturer in Stallingborough is seeking a Technical Support Coordinator to assist customers with service tickets. The role requires customer service experience and technical interest for issue resolution. You'll guide customers through problems, ensuring exceptional service and meeting various productivity measures. A strong commitment to teamwork and communication skills is crucial. With an emphasis on empowerment and inclusivity, this role offers benefits like private medical insurance and a positive work environment.

Benefits

Free on-site EV charging

Private Medical Insurance

Cycle to Work Scheme

25 days’ holiday + Bank Holidays

Mental Health First Aiders

Career development

Free on-site parking

Positive working environment

EV salary sacrifice scheme

Birthday leave

Long service awards

Enhanced maternity and paternity pay

Employee Assistance Programme

Qualifications

• Minimum of 1 year’s customer service experience required.
• Technical interest for troubleshooting technical queries essential.
• Strong listening skills and rapport-building ability necessary.

Responsibilities

• Guide customers over phone/email to resolve issues.
• Identify hardware/software and resolve network issues.
• Meet established quality and productivity metrics.

Skills

Customer service experience

Problem-solving skills

Attention to detail

Telephone experience

Excellent communication skills

Job description

Putting the ‘i’ into British Innovation.

Putting the ‘i’ into Inventing the Future.

Putting the ‘i’ into Inspiring Change.

myenergi is a growing global clean‑tech manufacturer dedicated to removing the barriers to a greener future. Known for our award‑winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self‑generated energy.

With an expanding international presence and ambitious plans for continued global growth, we’re shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all.

⚡️Role Summary:

Reporting to the Technical Support Manager, Technical Support Coordinators support customers in response to service tickets. Having the ability to multi‑task and use various systems whilst engaging with customers over the phone, successful candidates will provide excellent customer service in a timely manner, responding to technical support requests and queries, resolving first time where possible, and escalating as required to various supporting teams where required. Working as part of a larger team, the coordinators work collectively to raise the bar in response to targets which are measured and reported against set KPIs and SLAs.

⚡️Key Responsibilities:

• Guide customers through a series of actions to help resolve issues, via phone or email, replacing, or arranging repair of necessary parts where applicable.
• Identifying hardware and software solutions, and helping to resolve network issues.
• Supporting the roll‑out of new firmware applications when applicable.
• Resolve issues first time where possible and follow up with clients to ensure the problem is resolved where not.
• Meet established goals for all metric, including call and case quality, productivity, and call handling KPIs.
• Provide timely and accurate customer feedback, and able to manage multiple cases at a time.
• Using a triage call/ticketing system diverting more complex queries to 2nd line support where necessary.
• Provide world class customer experience.

⚡️Required Qualifications and Experience:

• A minimum of 1 year’s customer service experience (any sector).
• Telephone experience is preferable.
• This role will require technical experience/interest as you will be assisting with troubleshooting technical queries, you will need good problem‑solving skills with strong attention to detail.
• You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers regardless of the platform.
• You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner.
• Excellent written and verbal communication skills.

Our Core Values:

• 🌟 Positivity & Pride
• 💬 Open & Honest Communication
• 🤝 Teamwork & Kindness
• 🚀 Empowerment & Responsibility

At myenergi, our culture is shaped by the values we live every day. They guide how we work, how we treat each other, and how we deliver on our mission to create a greener, more sustainable future.

What myenergi Offers You⚡️

• 🚗 Free on‑site EV charging
• 🩺 Private Medical Insurance
• 🚴 Cycle to Work Scheme
• 🌴 25 days’ holiday (increasing with service) + Bank Holidays
• 💚 Mental Health First Aiders across the business
• 📈 Career development and ongoing support
• 🤝 Employee empowerment and autonomy
• 🅿️ Free on‑site parking
• 🌟 A positive, purpose‑driven working environment
• 🚘 EV salary sacrifice scheme
• 🎉 Birthday leave – because everyone deserves a day off for their birthday
• 🏆 Long service awards
• 👶 Enhanced maternity and paternity pay
• 💌 Life Celebrations – vouchers for birth and marriage
• 📞 Employee Assistance Programme – a free, 24/7 UK‑based counselling helpline

myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people’s backgrounds and circumstances will be positively valued.