Automotive Technical Helpdesk Advisor

Automobile Association; Oldbury; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading automotive service provider in Oldbury is looking for a Technical Helpdesk Advisor to provide essential technical support to customers. You will utilize your mechanical qualifications and problem-solving skills to assist clients effectively. This role involves working on-site and requires flexibility in shifts. You will also benefit from diverse learning opportunities, 25 days annual leave, and other employee discounts, ensuring a supportive work environment.

Benefits

25 days annual leave plus 8 bank holidays

Free AA breakdown membership

Employee discount scheme

Qualifications

• You hold a relevant mechanical qualification and have substantial experience in the motor vehicle repair industry.
• You are computer literate and confident using various systems.
• You excel in communicating complex technical information simply.

Responsibilities

• Provide essential technical support and advice to customers.
• Record data accurately on relevant databases to facilitate decisions.
• Achieve targets effectively while delivering excellent customer service.

Skills

Technical support

Customer service

Communication

Data recording

Education

NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair

Job description

A leading automotive service provider in Oldbury is looking for a Technical Helpdesk Advisor to provide essential technical support to customers. You will utilize your mechanical qualifications and problem-solving skills to assist clients effectively. This role involves working on-site and requires flexibility in shifts. You will also benefit from diverse learning opportunities, 25 days annual leave, and other employee discounts, ensuring a supportive work environment.