Automotive Diagnostics & Repair Support Engineer

Msx International; Colchester; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A global mobility solutions provider in Colchester seeks a Technical Support Specialist to provide parts and diagnostic support. The ideal candidate will have automotive experience at the technician level, focusing on customer service and relationship building. Responsibilities include resolving technical issues, guiding dealers, and ensuring quality support. Candidates should have strong technical knowledge and problem-solving skills, with a commitment to delivering high-quality service and enhancing customer satisfaction.

Benefits

25 days annual leave

Cash back health care scheme

Life Assurance

Qualifications

• Automotive professional with a technical background.
• Experience in dealer workshop settings, preferably as Senior or Master Technician.
• Customer service experience essential.

Responsibilities

• Provide technical support across systems focusing on parts and diagnostics.
• Guide dealers through repair processes and ensure accurate documentation.
• Collaborate with dealer technicians to resolve complex issues.

Skills

Customer orientation

Clear communication

Analytical problem solving

Collaboration

Flexibility

Tools

OEM diagnostic tools

Measurement tools

Ticketing systems

Job description

A global mobility solutions provider in Colchester seeks a Technical Support Specialist to provide parts and diagnostic support. The ideal candidate will have automotive experience at the technician level, focusing on customer service and relationship building. Responsibilities include resolving technical issues, guiding dealers, and ensuring quality support. Candidates should have strong technical knowledge and problem-solving skills, with a commitment to delivering high-quality service and enhancing customer satisfaction.