Spares Manager

City Plumbing; Walthamstow; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A successful plumbing supplies company is looking for a results-driven Spares Manager to join their Walthamstow team. You will play a key role in delivering exceptional customer service and achieving sales targets. The role entails building relationships with customers, managing product knowledge in heating spares, and overseeing branch operations. Ideal candidates will have relevant experience and the enthusiasm to take ownership of their success. Enjoy great benefits in an inclusive work environment.

Benefits

Bonus

Discounts at retailers

Life assurance

Flexible working options

Mental Health First Aiders support

Qualifications

• Sound knowledge of heating spares products and materials.
• Ability to work on your own initiative with minimal supervision.
• Previous experience in the spares industry is ideal.

Responsibilities

• Achieve and exceed sales targets through business planning.
• Maintain high standards and create a loyal customer base.
• Attract and secure new customers for the branch.

Skills

Customer service

Sales

Product knowledge

Job description

Overview

Come and join us as a results driven Spares Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team.

As a Spares Manager, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic. The Spares Manager role is part of the wider branch team, and the key to success will be customer service - building rapport and strong relationships with new and existing customers. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!

Responsibilities

• Business planning to achieve and exceed sales targets
• Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service.
• Creatively attracting and securing new customers and business into the branch
• Assisting with the general duties within the branch and providing a specialist Spares point of contact to customers
• Interpreting data and managing initiatives to drive efficiency and profit, including KPI information

Qualifications / Experience

As a Spares Manager, you\'ll have sound knowledge of heating spares product and materials, you will play a crucial role in growing our existing business whilst attracting new customers by outshining the competition. You will have the ability to work on your own initiative with a minimum of supervision. This role is extremely varied allowing you to gain extensive product knowledge and experience. Ideally you will have previous experience in the spares industry, but more importantly, you will have the right attitude and enthusiasm with ambition to take ownership of your own success.

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We\’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we\’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.