Senior Finance Functional Analyst - Order to Cash (O2C)

Capita plc.; Remote; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading outsourcing firm is seeking a Senior Finance Functional Analyst to support the design and implementation of Order to Cash (O2C) services. You'll take a leading role in creating scalable O2C processes that enhance service quality. The ideal candidate should have strong expertise in Order to Cash, experience with ERP systems, and excellent stakeholder engagement skills. This is a full-time position based in the United Kingdom, offering a flexible work model.

Benefits

23 days’ holiday (rising to 27)

Pension and life assurance

Voluntary benefits for wellness and technology

Qualifications

• Experience designing and implementing O2C services within shared services.
• Ability to produce high-quality process documentation.
• Experience facilitating client and SME workshops.

Responsibilities

• Lead and support the design of end-to-end Order to Cash processes.
• Work with Service Design, Technology, and Operations teams.
• Ensure O2C processes align to standard ERP-enabled solutions.

Skills

Strong functional expertise in Order to Cash

Stakeholder engagement skills

Understanding of billing and cash receipts

Proficient in ERP-enabled environments

Tools

Oracle-based solutions

Job description

Senior Finance Functional Analyst – Order to Cash (O2C) page is loaded## Senior Finance Functional Analyst – Order to Cash (O2C)remote type: Praca z domulocations: Home-Based - GBRtime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10117307Capita is seeking an experienced Senior Finance Functional Analyst (Order to Cash) to support the design and implementation of end to end O2C services for a strategic client transformation programme. This is a unique opportunity to play a key role in a large scale, multi phase mobilisation, focused on delivering standardised, user centred finance services that support accurate billing, effective cash collection and strong revenue control. Reporting to the Capita Finance & Procurement Functional Lead, you will take a leading role in shaping Capita’s Order to Cash service design, ensuring alignment between client requirements, Capita’s standard solution capabilities, and the wider Finance operating model. You will work closely with Functional Analysts, Finance SMEs, Service Designers and Technology teams to define robust, scalable O2C processes that deliver a seamless experience for service recipients and end users.**Job title:**Senior Finance Functional Analyst – Order to Cash (O2C)**Job Description:****What you’ll be doing:*** Lead and support the design of end‑to‑end Order to Cash processes, including customer and account setup, billing and invoicing, cash receipts and cash application* Contribute to the development of the Capita Service Blueprint and High‑Level Operating Model for Finance, ensuring O2C services are clearly defined, controlled and integrated with adjacent processes (e.g. P2P and Record to Report).* Facilitate and contribute to client and SME workshops, capturing detailed functional requirements, business rules, exceptions and volumes specific to O2C services.* Translate requirements into clear process designs, functional specifications, SOPs and service artefacts, suitable for testing, transition and live service operation.* Work collaboratively with Service Design, Technology and Operations teams to ensure O2C processes align to Capita’s standard ERP‑enabled solutions.**What we’re looking for:****(Essential)*** Strong functional expertise in Order to Cash, with hands‑on experience designing, implementing or operating O2C services within shared services, BPO or large‑scale finance transformations.* Solid understanding of billing, cash receipts, revenue assurance, debt management and financial controls, including audit and compliance considerations.* Experience working within ERP‑enabled O2C environments (e.g. Oracle‑based solutions) and integrating O2C processes with wider Finance services.* Proven ability to produce high‑quality process documentation, SOPs and functional artefacts that support testing, training and operational readiness.* Confident stakeholder engagement skills, with experience working directly with client finance SMEs, operations teams and cross‑functional delivery teams.**About Capita**Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders* **23** days’ holiday **(rising to 27)** with the opportunity to buy extra leave* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice* Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more* Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform**]*** You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.**What we hope you’ll do next:**Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.**Equal Opportunities**At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we’ll get back to you to discuss. **For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.****If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team -** **[e-mail]**As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.**Location:**Home-Based - GBR,Zjednoczone Królestwo**Time Type:**Zatrudnienie w pełnym wymiarze godzin**Contract Type:**Stały**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.**