F&B Training and Development Manager

Utilita Arena; Greater London; On-site; GBP 40,000 - GBP 50,000; Full time

Job summary

A key player in the entertainment industry is seeking an experienced individual to lead the training program for their Food & Beverage division. This role involves designing and implementing training programs to boost service quality and operational efficiency. The ideal candidate should have strong experience in F&B training, excellent facilitation skills, and a passion for delivering outstanding experiences. The company offers competitive benefits including 25 days of annual leave and employee assistance programs.

Benefits

Discounted tickets

25 days annual leave

Life Assurance policy

% Pension contribution

Healthshield support for unexpected costs

Employee Assistance Programme

Eye care vouchers

Cycling to Work scheme

Employee Referral Scheme

Qualifications

• Strong experience in Food & Beverage operations or training.
• Demonstrated experience designing learning programs.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct learning needs analyses.
• Design blended learning solutions.
• Monitor learning effectiveness through assessments.

Skills

Food & Beverage operations

Training

Learning & Development

Excellent facilitation

Analytical skills

Tools

LMS platforms

Digital learning tools

Job description

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

We take a 360‑degree, data‑driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward‑thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive.

About the role

This exciting new position presents a unique opportunity to drive transformational change by developing and delivering the training programme for the Legends Global London Food and Beverage division. In this role you will design, implement and oversee training programmes that enhance service quality, operational efficiency and employee performance across all London F&B outlets. This role ensures consistent service standards, ongoing professional development for F&B team members and will work with the Health and Safety Manager to ensure compliance with safety and hygiene regulations.

You will be an experienced, creative and commercially aware individual with a strong track record in developing and executing F&B learning and development strategies aligned business goals. You will have a deep understanding of food and beverage trends as well as an ability to provide inspirational tutorship in a fast‑paced, constantly evolving environment. This position requires a leader with a passion for hospitality and a commitment to excellence.

What we can offer

Hosting events is what we do best, and we want our People to experience that too – enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days annual leave.

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; Legends Global will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute—join our Cycling to Work scheme and turn every ride into a win for you and the planet.

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team.

Key Responsibilities

• Conduct learning needs analyses to identify skill gaps across service, culinary, beverage, and leadership teams.
• Design blended learning solutions including classroom training, on‑the‑job coaching, e‑learning, and micro‑learning.
• Create and maintain training materials, SOPs, learning pathways, and competency frameworks.
• Facilitate engaging learning sessions for casual workers, front‑line employees, supervisors, and managers.
• Coach leaders to effectively train and develop their teams.
• Support onboarding and continuous learning programmes for new and existing employees and casual workers.
• Create programmes to drive fast and friendly service in our retail environments.
• Coach teams to create high‑end VIP dining experiences.
• Partner with F&B leadership to ensure consistent implementation of brand standards and service models.
• Use appropriate learning models to ensure the customer experience is at the heart of all we do.
• Monitor learning effectiveness through assessments, observations, audits, and performance metrics.
• Drive continuous improvement initiatives based on learning outcomes and operational feedback.
• Collaborate with the Health and Safety Manager to ensure all F&B teams meet food safety, hygiene, health, and alcohol service requirements.
• Maintain accurate learning records and compliance documentation.
• Promote a culture of learning, feedback, and continuous improvement.
• Track, analyse, and report on learning metrics, ROI, and business impact.
• Manage external training providers and learning‑related budgets.

We are looking for someone with

• Strong experience in Food & Beverage operations, training, or learning & development.
• Demonstrated experience designing and delivering learning programs in a hospitality environment.
• Strong knowledge of F&B operations, service excellence, and guest experience.
• Excellent facilitation, coaching, and stakeholder management skills.
• Strong analytical, planning, and organisational abilities.
• Proficiency with LMS platforms, time and attendance platforms and digital learning tools.
• Excellent written and verbal communication skills, with the ability to build relationships at all levels.
• Ability to work under pressure and navigate fast‑paced environments.
• Ability to analyse situations quickly and respond to those seeking advice/guidance.
• Ability to present information to a wide range of audiences.

Recruitment Process Outlined

• 1st Stage – Talent Team
• 2nd Stage – In Person Interview

Inclusive Workplace

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

We will continue to review applications on a rolling basis and may close the advert before the closing date.