F&B Technology Coordinator

Utilita Arena; Manchester; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading entertainment venue in Manchester is seeking a Technical Operations professional to manage daily operations and logistics of food and beverage business systems. Responsibilities include leading technical support teams and ensuring the implementation of operational best practices. The ideal candidate should have a strong IT background, excellent communication skills, and experience in the hospitality industry. This role offers a competitive salary and various employee benefits, including a pension scheme and annual leave.

Benefits

25 days annual leave

Discounted tickets

Life Assurance policy

Health insurance contributions

Employee Assistance Programme

Cycle to Work scheme

Employee Referral Scheme

Qualifications

• Experience in coordination of event day team members within the hospitality industry.
• Understands the train and trainer model for operational end users.
• Self-starter with excellent coordination skills.

Responsibilities

• Lead onsite technical support, setup and the coordination of the Technical Operations Team.
• Implement, lead and police best practices striving for operational excellence.
• Delivery and coordination of internal technology stack roadmap.

Skills

Good IT technical operational or engineer background

Experience in EPOS, PSP, E-Commerce

Excellent communication and stakeholder engagement skills

Self-starter with excellent coordination skills

Job description

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

About the Role

To be responsible for the daily operation and logistics of all F&B business systems to ensure reliability, availability and the performance meets the business needs and requirements to deliver F&B revenue and growth across both Legends Global European region

What we can offer

Hosting events is what we do best, and we want our People to experience that too – enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days annual leave.

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; Legends Globalwill support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join Legends Globalyou will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet.

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team.

Key Responsibilities

• Responsible for the UK asset management and technology logistics.
• Lead onsite technical support, setup and the coordination of the Technical Operations Team, in collaboration with the Technical Systems Controller.
• Implement, lead and police best practices striving for operational excellence within the Technical Operations Team.
• Create a framework for all troubleshooting within the F&B Technology remit.
• Coordination of the Legends Global EPOS system to ensure business continuity.
• Assist with any backend database configuration as and when required.
• Support the Commercial Procurement Director EU in innovation and mobilization projects.
• Collaboration with F&B technology partners to implement the delivery of the technology roadmap consisting of development, NPD, AB testing.
• Delivery and coordination of internal technology stack roadmap with OKRs methodology with both long-term and short-term objectives.
• Continuation and development of all cashless venues with the objective to become industry leaders within this tech stack.
• Post event operational analysis and reporting to provide insight on agreed KPI metrics.
• Coordination of a blueprint program for training purposes.
• Adapt commercial awareness to support all operational decision-making processes driving revenue growth and operational excellence.
• Our Technical Operations Team will be multi-functional across these business areas.

We are looking for someone with

• Good IT technical operational or engineer background will be advantageous.
• Experience in EPOS, PSP, E-Commerce, SAS modeling and IT infrastructure.
• Understands the train and trainer model for operational end users.
• Experience in coordination of event day team members within the hospitality industry.
• Self-starter with excellent coordination skills.
• Excellent communication and stakeholder engagement skills.

Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.

GENERAL INFORMATION

The requirements of the business are such that it is necessary to have a flexible approach and therefore some business-related travel to be able to work at our venues and operational sites will be required.