Head of Hospitality F&B

Utilita Arena; United Kingdom; On-site; GBP 150,000 - GBP 200,000; Full time

Job summary

A leading event hospitality firm in the United Kingdom is seeking a Senior Hospitality Manager to oversee the delivery of exceptional guest experiences. This role involves setting service standards, leading hospitality teams, and managing budgets effectively. Candidates must have proven leadership in hospitality and the ability to maintain operational excellence in a fast-paced environment. Enjoy benefits such as annual leave, pension contributions, and health support as you thrive in a diverse, inclusive workplace.

Benefits

Discounted tickets for events

25 days of annual leave plus bank holidays

Life Assurance policy

5% pension contribution

HealthShield for medical costs

Employee Assistance Programme

Eye care vouchers

Cycle to Work Scheme

Referral rewards

Qualifications

• Proven senior hospitality leadership experience in F&B operations.
• Strong commercial awareness with analytical skills for decision making.
• Excellent communication and relationship-building abilities.

Responsibilities

• Lead the delivery of hospitality operations for events.
• Develop and deliver the overall hospitality strategy.
• Control budgets and resources, ensuring operational performance.

Skills

Leadership in hospitality

Operational excellence

Communication skills

Organizational skills

Commercial awareness

Job description

We are Legends Global!

Legends Global delivers world‑class solutions in sport, entertainment, and live events, combining international expertise with a 360‑degree, data‑driven approach across Partnerships, Hospitality, Merchandise, and Attractions. We partner with leading clients to create memorable experiences worldwide. Committed to inclusion, diversity, and innovation, we foster a collaborative culture guided by our values — Align, Scale, Connect, Team, Win — where every team member can thrive and make an impact. Sounds like a winning formula for you? Join us!

The Role

In this role, you’ll lead the delivery of our hospitality operation and ensure every guest experience is consistently unforgettable. You’ll set clear service standards, oversee day‑to‑day performance, and work with site managers and kitchen teams to keep operations efficient, professional and commercially focused.

You’ll take ownership of budgets, help teams stay aligned, and identify practical improvements that strengthen our hospitality offer at Chelsea FC. Your expertise in leading people, managing hospitality services and staying calm in fast‑paced environments will be key to your success.

If you’re driven by strong service standards, operational excellence and supporting teams to perform at their best, this role offers the chance to make a real impact from day one.

What we offer

At Legends Global, hosting events is what we do best—and we want our people to experience it too. Enjoy discounted tickets to your favourite events and unleash your inner superfan.

Work hard, rest well: you’ll get 25 days of annual leave plus bank holidays.

We care about life outside work—our Life Assurance policy helps protect your loved ones while you focus on success.

Plan for the future with our 5% pension contribution, so your golden years are all about the bucket list.

HealthShield helps cover unexpected medical costs such as, dental, physio, and counselling expenses—for you and your children.

We’ve partnered with AXA Health to offer an Employee Assistance Programme supporting mental wellbeing.

See clearly and think big with our eye care vouchers and glasses contribution.

Go green and get fit with our Cycle to Work Scheme.

And because great people know great people—refer a friend and get rewarded.

You will be responsible for:

• Developing and delivering the overall hospitality strategy, setting high service standards across all touchpoints, designing VIP fan‑experience plans, staying current with industry trends, and ensuring full compliance with health & safety, food hygiene, licensing and company policies.
• Leading, coaching and developing hospitality teams, including managers and supervisors, creating a culture of service excellence and accountability, and partnering with People Operations to source, develop and retain top talent with clear career pathways.
• Collaborating with key departments—including F&B leadership, culinary, logistics, operations and People Operations—to ensure consistent brand standards, high‑quality premium delivery, appropriate staffing, and strong cross‑team alignment.
• Overseeing service delivery and operational performance, resolving guest issues promptly, driving continuous improvement through feedback and data, producing accurate post‑event reports, and managing supplier relationships and contracts.
• Controlling budgets and resources, including labour, food and operating costs, ensuring adherence to finance, payroll and purchasing procedures, and tracking, analysing and reporting on performance metrics, ROI and business impact.

You will have:

• Proven senior hospitality leadership experience, with a strong understanding of F&B operations, service excellence and the ability to deliver world‑class guest and fan experiences.
• Strong commercial awareness, balancing quality with efficiency, supported by analytical, planning and organisational skills to make informed decisions in a fast‑paced environment.
• Excellent communication and relationship‑building abilities, able to present confidently, engage with stakeholders at all levels and provide clear guidance when situations require quick analysis.
• A calm, professional and resilient approach, capable of working under pressure, handling sensitive information with integrity, and responding discreetly and tactfully when needed.
• A highly organised, self‑starting mindset, with strong attention to detail, a positive attitude and the enthusiasm to drive people‑focused, high‑performance hospitality operations.

Inclusive Workplace

At Legends Global, we’re shaping a greener, faster, and more innovative future for the entertainment industry — and there’s never been a better time to join us. We’re an inclusive organisation built on trust, collaboration, and respect, where every voice matters.

We value diversity, equal opportunity, and flexible working, and we’re committed to a fair and accessible recruitment process for all. If you require any adjustments, please let us know. Apply today to make an impact from day one — applications are reviewed on a rolling basis and may close early.