Italian-Speaking Senior Enterprise CSM — Hybrid London

Helloezra; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading coaching organization is seeking a Senior Customer Success Manager who speaks Italian to oversee post-launch support for their Enterprise clients. This hybrid role involves leading program delivery, building client relationships, and driving strategic insights. Candidates should have over 5 years in Customer Success, with a strong focus on managing complex relationships and a proactive approach to problem-solving. The position offers a collaborative environment and various employee benefits.

Benefits

World-Class Coaching

Charity Days

Learning Budget

Weekly Wellbeing Hour

Health Insurance

Retirement Savings Plan

Qualifications

• 5+ years of experience in a Customer Success or related corporate role.
• Ability to navigate dynamic, high-growth environments.
• Skilled in managing complex relationships with large Enterprise clients.

Responsibilities

• Lead program delivery for Enterprise clients, acting as the primary contact.
• Build strong client relationships addressing program needs.
• Drive strategic insights and reporting to align with client objectives.
• Manage revenue planning, tracking, and invoicing accuracy.
• Support team members and contribute to process improvements.

Skills

Customer Success Management

Relationship Management

Problem-Solving

Project Management

Collaboration

Job description

A leading coaching organization is seeking a Senior Customer Success Manager who speaks Italian to oversee post-launch support for their Enterprise clients. This hybrid role involves leading program delivery, building client relationships, and driving strategic insights. Candidates should have over 5 years in Customer Success, with a strong focus on managing complex relationships and a proactive approach to problem-solving. The position offers a collaborative environment and various employee benefits.