Senior Account Manager

Paysend Group Ltd.; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading fintech company is seeking a dynamic Senior Account Manager to enhance client success. This pivotal role requires over 5 years of experience in Business Development and Account Management within financial services. You will lead initiatives for customer growth, foster innovation, and develop strategic client relationships. The ideal candidate has a solid understanding of payment processes, CRM familiarity, and thrives in fast-paced environments. Competitive compensation and internal mobility opportunities are provided.

Benefits

Competitive salary

Mentoring programs

Flexible work arrangements

Qualifications

• 5+ years of experience in Business Development, Account Management, or Customer Success.
• Comprehensive understanding of the financial services sector.
• Ability to navigate dynamic environments with ambiguous structures.

Responsibilities

• Lead initiatives to enhance customer growth.
• Foster a culture of innovation in products and processes.
• Develop strategic relationships with clients.

Skills

Business Development

Account Management

Customer Success

Cross-selling

Upselling

Relationship Management

Data Analysis

Tools

Hubspot

CRM systems

Job description

About The Role:

Paysend, a rapidly expanding fintech company specialising in cross-border payments, is seeking a dynamic and resourceful Senior Account Manager. This pivotal role is essential for driving client success and satisfaction, utilising your expertise in payment processing and a profound understanding of industry challenges. As a Senior Account Manager, you will be dedicated to creating exceptional client experiences throughout their journey with Paysend. Your innovative mindset will help unlock opportunities, delivering world-class service to our institutional clients.

What You'll Do (Responsibilities):

• Lead initiatives to enhance customer growth and contribute to overall business goals and account‑specific growth objectives.
• Foster a culture of innovation by continuously improving products, processes, and systems while deeply understanding customer needs related to our products.
• Develop strategic and collaborative relationships with clients to support growth and increase long‑term engagement.
• Collaborate closely with sales, client success and delivery teams to facilitate smooth customer launches and ramping.
• Monitor service performance, promptly addressing and managing customer escalations.
• Engage with senior leaders at both prospective and existing clients to cultivate strong relationships with key stakeholders.
• Provide effective reporting and data analysis to cross‑functional teams and leadership, ensuring a clear assessment of client health and performance.
• Act as the voice of the customer to influence internal stakeholders, promoting a customer‑centric culture within the organization.
• Work with cross‑functional leaders to align strategy and execution across all departments.

What You’ll Need To Be Successful In This Role:

• 5+ years of experience in Business Development, Account Management, or Customer Success, with a focus on cross‑selling and upselling.
• Comprehensive understanding of the financial, banking, payments, or financial services sectors.
• Familiarity with CRM systems, ideally Hubspot, or sales enablement tools.
• Proven ability to navigate dynamic environments with ambiguous structures and processes.
• Thrives in a fast‑paced, constantly evolving business setting, bringing an enthusiastic and engaged mindset.
• Experience working with global clients.
• Proficiency in English is essential; multilingual candidates are preferred.
• Familiarity with using AI to enhance account management processes is a plus.

Why Join Paysend?

• Make a Global Impact: Directly impact millions of users worldwide.
• Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities.
• Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more.
• Embrace a Principle‑Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible.
• Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements.