Retail & Sales Lead

Emmaus Uk; Bristol; On-site; GBP 27,000; Full time

Job summary

A community support organization in Bristol seeks a Retail and Ebay Sales Lead to manage retail operations and online sales. You will play a crucial role in supporting formerly homeless individuals, leading them in retail tasks and eBay sales. Responsibilities include pricing, customer service, and optimizing processes to enhance sales. This role is ongoing and full-time, providing a meaningful opportunity to make a difference in the community.

Qualifications

• Experience in retail and e-commerce environments.
• Strong ability to manage donated stock effectively.
• Skilled in data tracking and report generation.

Responsibilities

• Lead all retail operations including pricing and merchandising.
• Manage eBay sales and ensure timely shipping.
• Support companions in daily operations and training.

Skills

Excellent customer service skills

Coaching and motivation skills

Inventory management

eBay selling experience

Job description

CLOSING DATE: Ongoing LOCATION: Emmaus Bristol, Backfields House, Bristol BS2 8QJ, with some work in our other Bristol store(s) SALARY: 27,000 TYPE: Full time WORK LOCATION: On Site

Come and help people out of homelessness by joining our Social Enterprises team as our new Retail and Ebay Sales Lead.

At Emmaus Bristol we provide a home, support, training and work experience to formerly homeless men and women in Bristol (known at Emmaus as companions). We fund our work in part through two shops selling second hand goods, a house clearance/ furniture moving service and our eBay shop, and are looking for an enthusiastic and dedicated new team member to focus on retail and eBay.

The role
In our shops, you will lead on all things retail including pricing, merchandising, donated stock control and brilliant customer service. Online, your ability to identify eBay-able goods, develop robust tracking systems and pack and send items to tight deadlines will help to increase sales. You’ll also bring your excellent coaching and motivation skills to support our companions, who operate our retail and online shops.

Unlike many other charity shops, Emmaus Bristol’s trading is primary purpose. This means that the work-based roles provided for companions are a vitally important source of support in their recovery from homelessness.

Alongside customer-facing duties, you’ll help to optimise processes and systems behind the scenes to maximise efficiency and minimise costs. You will be asked to provide figures on sales income and expenditure and contribute to quarterly management information reports.

Finally, you’ll work alongside and support any volunteers in our retail and online enterprises.

How to apply
Please read the job pack for the full person specification and job description, and if you have any questions before applying, please feel free to contact us for an informal chat.

The application deadline is midnight on Sunday 1st March 2026.

Emmaus Bristol is an equal opportunity employer and values diversity.

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