IT Operations Lead & Technology Owner

Answer Digital Limited.; Leeds; Hybrid; GBP 40,000 - GBP 55,000; Full time

Job summary

A digital transformation consultancy is seeking a Service Desk Lead to oversee internal technology and support services. This role includes managing IT security, ensuring reliable networking, and supporting over 130 staff. Ideal candidates will have strong technical support experience and a commitment to professional development. The role offers competitive salary, flexible working options, and various employee perks. It's an excellent opportunity to impact productivity directly as the company continues to grow.

Benefits

Competitive salary

Flexible annual leave

Twice a year tax-free bonus

Continuous training and development

Flexible Pension plan

Healthcare cash plan

Childcare Salary Sacrifice Scheme

Social events

Free parking

Hybrid and flexible working

Qualifications

• Hands-on experience in a technical lead or Level 2/3 support.
• Commitment to continuous professional development.
• Experience supporting users across Google Workspace and Microsoft 365.

Responsibilities

• Support colleagues with hardware and IT security management.
• Drive process excellence through ITSM methodologies.
• Identify recurring technical issues and implement permanent solutions.

Skills

Technical support management

IT security management

Networking support

Agile methodologies

Problem-solving

Tools

Google Workspace

Microsoft 365

Jira Service Management

Job description

A digital transformation consultancy is seeking a Service Desk Lead to oversee internal technology and support services. This role includes managing IT security, ensuring reliable networking, and supporting over 130 staff. Ideal candidates will have strong technical support experience and a commitment to professional development. The role offers competitive salary, flexible working options, and various employee perks. It's an excellent opportunity to impact productivity directly as the company continues to grow.