Assistant Reception Manager

Peoplebank; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading social club in Greater London seeks an Assistant Reception Manager to ensure a seamless, memorable experience for members. This role involves supporting the Reception Manager, scheduling staff, and managing guest inquiries. The ideal candidate has at least 2 years of experience in a luxury setting, excellent communication skills, and a passion for hospitality. Join a vibrant team in a unique environment that values growth and individual expression.

Benefits

28 days holiday plus extra days after service

50% discount when dining

Recognition vouchers

Team socials

Uniform and dry cleaning

Well-being support programs

Growth opportunities

Company pension scheme

Qualifications

• At least 2 years of experience in a similar role within a premium or luxury environment.
• Passion for hospitality and creating memorable guest experiences.
• Confidence in managing guest interactions calmly and professionally.

Responsibilities

• Support the smooth running of the Front of House and reception area.
• Assist with team scheduling and task allocation.
• Manage reservations, cancellations, and general inquiries.

Skills

Communication skills

Organizational skills

Guest interaction management

Flexibility

Job description

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

The Role

We’re seeking a confident and charismatic Assistant Reception Manager to join the vibrant front of house team at The Roof Gardens. As a warm and professional presence, you’ll become a familiar face to our members, ensuring their experience is seamless, welcoming, and memorable from beginning to end.

Key Responsibilities

• Support the Reception Manager in overseeing the smooth running of the Front of House and reception area
• Assist with team scheduling, coordination, and daily task allocation to ensure operational efficiency
• Help manage reservations, cancellations, confirmations, and general enquiries via phone and email
• Liaise with F&B, Membership, and Events teams to guarantee a seamless guest journey across all areas of the Club
• Assist with event preparation and coordination for both large-scale and member events
• Create a positive, motivating, and professional work environment that encourages development.

Skills & Experience

• Have at least 2 years of experience in a similar role within a premium or luxury environment
• Passion for hospitaltiy and creating memorable guest experiences.
• Excellent communication and organisational skills.
• Confidence in managing guest interactions and resolving issues calmly and professionally.
• Flexibility to work varying shifts, including evenings and weekends.
• Competitive salary above market rate
• 28 days holiday,plus an extra ‘celebrate you day’ & a paid voluteering day (increasing up to 33 days with each year of continuous service)
• 50% discount when dining in our restaurants
• Recognition vouchers awarded when your efforts are acknowledged by members
• Generous 'Refer a Friend' scheme up to £1,000
• Team socials to celebrate our successes
• Uniform and dry cleaning provided
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Company pension scheme
• Access to Hospitality Action benefits hub including eye Test vouchers

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn\'t matter where you have come from, it\'s where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.