Front of House Lead: Heritage Café & Retail Growth

Get Grants Ltd; Castle Bromwich; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A charitable organization in Castle Bromwich is seeking a Front of House Manager to lead their commercial operations and enhance the visitor experience. The ideal candidate will have a proven track record in hospitality, excellent communication skills, and the ability to manage and motivate a diverse team. Responsibilities include driving profitability from the cafe and shop, ensuring a welcoming environment, and maintaining operational excellence. This is a unique opportunity to contribute to an exciting development project within the organization.

Qualifications

• Proven track record of running a profitable cafe or retail outlet, ideally within the charity, heritage, or leisure sector.
• Ability to engage with everyone from first-time visitors to long-standing volunteers.
• Experience in managing and motivating a diverse team, with an understanding of working with volunteers.
• An eye for detail, noticing small things that enhance the visitor experience.
• Ability to think quickly in a fast-paced environment, providing cost-effective solutions.
• Willingness to work weekends and bank holidays as required by the role.

Responsibilities

• Drive profitability and commercial growth through revenue generation and cost control.
• Create a welcoming atmosphere and manage the visitor experience.
• Ensure operational excellence and safety compliance.
• Oversee logistics and sustainability efforts.

Skills

Commercial Acumen

Exceptional Communicator

Team Builder

Standard-Driven

Problem Solver

Flexibility

Job description

A charitable organization in Castle Bromwich is seeking a Front of House Manager to lead their commercial operations and enhance the visitor experience. The ideal candidate will have a proven track record in hospitality, excellent communication skills, and the ability to manage and motivate a diverse team. Responsibilities include driving profitability from the cafe and shop, ensuring a welcoming environment, and maintaining operational excellence. This is a unique opportunity to contribute to an exciting development project within the organization.