Pensions Technical Support Specialist

Diligenta Limited; Bristol; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading financial services provider in Bristol seeks a Customer Service Technical Representative to support complex customer queries in the pensions sector. The ideal candidate should have strong technical knowledge of pension processes, experience in achieving service-level agreements, and excellent communication skills. The role involves coaching colleagues and ensuring compliance with regulatory standards. This position offers comprehensive benefits and opportunities for personal and career development.

Benefits

33 days including Bank Holidays

Bonus scheme

Personal and career development opportunities

Cycle to Work Scheme

Wellbeing programme

Contributory pension scheme

Qualifications

• Strong technical knowledge of customer service processes within a pension and financial services environment.
• Experience working to quality and accuracy standards in a pressured environment.
• Ability to communicate complex information clearly.

Responsibilities

• Act as a technical point of reference for customer service teams.
• Ensure compliance with legislation and internal procedures.
• Contribute to service delivery as a subject matter expert.

Skills

Strong technical knowledge of pension processes

Proven experience with SLAs

Experience in customer service and administration

Confident communication

Experience in coaching or mentoring

High attention to detail

Customer-focused attitude

Job description

A leading financial services provider in Bristol seeks a Customer Service Technical Representative to support complex customer queries in the pensions sector. The ideal candidate should have strong technical knowledge of pension processes, experience in achieving service-level agreements, and excellent communication skills. The role involves coaching colleagues and ensuring compliance with regulatory standards. This position offers comprehensive benefits and opportunities for personal and career development.