Senior Pensions Complaints Specialist

Equiniti Trust Company, LLC; Liverpool; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading retirement solutions provider based in Liverpool is seeking a Complaint Administrator. The successful candidate will be responsible for managing complex complaints from various stakeholders including members and regulatory bodies. Essential skills include prior complaint handling experience, attention to detail, and effective communication. This full-time position demands a collaborative approach and proficiency in pensions administration software, contributing to delivering quality and compliance in services.

Qualifications

• Experience in handling complex complaints from various stakeholders including FCA and FOS.
• Articulate and able to present complex information in simple terms.
• Good grammatical skills and numeracy.

Responsibilities

• Resolve high-level complex complaints from various stakeholders.
• Work collaboratively with teams and stakeholders.
• Contribute to quality and compliance processes.

Skills

Prior complaint handling experience

Excellent attention to detail

Stakeholder management

Analytical thinking

Tools

Pensions administration software

Job description

A leading retirement solutions provider based in Liverpool is seeking a Complaint Administrator. The successful candidate will be responsible for managing complex complaints from various stakeholders including members and regulatory bodies. Essential skills include prior complaint handling experience, attention to detail, and effective communication. This full-time position demands a collaborative approach and proficiency in pensions administration software, contributing to delivering quality and compliance in services.